Managed Service Manager

Responsibilities

• Technical and Domain Credibility - Deep understanding of the payments and cards domain, including issuing and acquiring. Proven expertise with core processing platforms (e.g. VisionPLUS) and associated infrastructure.

Benefits

Additional Information

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Managed Service Manager About your role: The Managed Service Manager role in Milan will need to operate within an outsourced services model that must combine strong client-facing leadership with operational, technical, and commercial accountability. The role requires the ability to represent the service provider and our partners while ensuring consistent, high-quality delivery aligned to client expectations, contractual commitments, and regulatory obligations. The role will operate across the Software Development Life Cycle (SDLC) from concept to production. Accountable for: The successful delivery of the Regulatory & Scheme Compliance changes. Production Support & Incident Management. Consultancy regarding credit and debit card processing. Projects/Change & deployment of enhancements, new technology & products. Elements of your role under these functions will be to drive end to end solutions through working with key business clients and engineering groups to engineer end to end process and IT solutions. The Managed Service Manager will work closely with the business owners to gather customer requirements, translate them into clear compelling business cases and requirements documents, and then implement them to deliver solutions. Successful leaders are detail oriented yet still should be able to see the big picture and work with the business to drive a strategy which optimizes the IT investment. The role is expected to lead IT teams spanning across onshore and offshore locations (across Milan, Basildon and India) and successfully deliver results to the client. The person should be a good communicator not only in Italian but also in English. The Managed Service Manager will work closely with program management with regards to the development, test, and release/support teams throughout the SDLC process. In addition, he/she will work with program management to help define operational processes, drive the launch, adoption, and training, support program development and execution, track customer feedback to build improvements into future solution requirements.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at fiserv? Share your experience