Client Relationship Manager - Health (Remote)

About the role

Manage day‑to‑day client relationships, support issue resolution, align on goals, and deliver product enhancements. Lead Client Business Reviews with Sales, highlight return on investment, document action items, and outline future strategies. Conduct periodic Workflow Assessments, including planning sessions, user shadowing, recommendations, documentation, and leadership presentations. Guide clients as they transition from implementation to ongoing account management. Partner with Support, Product, and Development to resolve service tickets and ensure a smooth client experience. Promote use of the Customer Community for support cases, product updates, knowledge resources, and training. Collaborate with Customer Success to address product issues and performance concerns. Support contract renewals and contribute to revenue retention and attrition‑avoidance strategies. Identify cross‑sell, upsell, and expansion opportunities with the Regional Sales Director. Monitor product usage to ensure expected return on investment and alignment with client goals. Provide best‑practice recommendations and configuration guidance to improve client outcomes. Gather and support NPS survey participation and use feedback to inform improvements. Maintain client documentation and account insights in Salesforce. Meet all performance metrics and KPIs for assigned accounts.

Requirements

• Healthcare Claims experience is highly beneficial
• Bachelor's degree or equivalent experience
• 4+ years experience in the healthcare IT industry
• Provider-based background recommended
• Proficient in Salesforce
• Conceptual understanding and some use of GenAI, CoPilot, or GPT functionality
• Understanding of the Healthcare Revenue Cycle
• Team player, able to collaborate across groups and learn from others - specifically sales, marketing, product, support and implementation
• Flexible in working with changing needs of organizations
• High degree of polish appropriate for meeting with clients
• Travel up to 30% required
• Additional Information
• Benefits/Perks:
• Great compensation package and bonus plan
• Core benefits including medical, dental, vision, and matching 401K
• Flexible work environment, ability to work remote
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
• Explore all our exciting benefits here: https://yourexperianbenefits.com/cand-index.html
• Want to see what life at Experian is really like? Explore Experian Life on social or visit our careers site.

Additional Information

Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them to save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agrifinance, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data and to innovate. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 23,300 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com .

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