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Customer Service Representative

External
coolwillys logoCoolwillys · 1435 S. Euclid Ave, Tucson AZ 85713
Full-timeOn-site3w ago
CRMDocumentationExcel
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Responsibilities

  • Handle High Call Volumes: Efficiently manage a large number of inbound and outbound calls daily, addressing customer inquiries, scheduling service appointments, and providing timely solutions.
  • Proactive Outbound Communication: Initiate outbound calls to follow up on service inquiries, inform customers about promotions, and ensure customer satisfaction.
  • Customer Engagement: Build and maintain strong relationships with customers by understanding their needs and providing tailored HVAC service solutions.
  • Collaboration: Work closely with the dispatch and technician teams to coordinate schedules and ensure seamless service delivery.
  • Documentation: Accurately record customer interactions, service details, and other relevant information in the company's CRM system.

Requirements

  • Experience: Previous experience in a call center or customer service role, especially in the HVAC or related industry, is preferred.
  • Communication Skills: Excellent verbal and written communication skills with a friendly and professional demeanor.
  • High Drive: Self-motivated with a strong work ethic and the ability to thrive in a fast-paced environment.
  • Problem-Solving: Ability to think quickly, resolve customer issues effectively, and handle stressful situations with composure.
  • Technical Proficiency: Comfortable using computer systems, scheduling tools, and CRM software.
  • Benefits and Compensation:
  • Pay: $16-$19 Per Hour
  • Monthly Bonus
  • Full Benefits Package
  • PTO
  • Join our Cool Willy's team as a Customer Service Representative where you will play a crucial role in enhancing the customer experience while developing your professional skills in a supportive environment!
  • Job Type: Full-time
  • Pay: $16.00 - $19.00 per hour

Benefits

401(k)401(k) matchingDental insuranceHealth insuranceOn-the-job trainingPaid time offProfessional development assistanceVision insuranceShift:Day shiftMorning shiftLocation: 1435 S. Euclid Ave, Tucson AZ 85713Performance bonus

Additional Information

Job description Job Summary Are you a driven and enthusiastic individual with a passion for delivering exceptional customer service? Do you thrive in fast-paced environments and excel at managing high call volumes? If so, we want you to be part of our dynamic team at Cool Willy's, a leading HVAC and Plumbing provider in Tucson, AZ. This role requires strong communication skills and a customer-focused attitude to ensure a positive experience for all customers.

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