Milton Keynes, Guest Service, Front of House, Brand Ambassador STARS

Responsibilities

• Meet and greet all staff, visitors and contractors in a professional and personable manner
• Deliver a consistently high-end customer focused experience
• Embody a high-performance approach and encourage colleagues to do the same
• Ensure the workplace (reception, toilets, kitchen, lobby, office, etc.) is visually of a high standard
• Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work
• Assist in emergency situations
• Provide timely and accurate information
• Respond appropriately to varying and fast changing priorities
• Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.)
• Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both
• Essential criteria:
• 5 year checkable history
• Exceptional Customer service skills
• Computer literate
• Full UK Driving license (issued prior to 1997 and/or have Category D1 listed)
• Ability to deliver VIP travel and transportation
• Confident in driving an 8-seater minibus (you will be required to visit supermarkets, outlets and other, as requested by the building Manager).
• Please only apply if you have experience delivering exemplary customer service in a fast pace corporate environment with exceptional levels of communication and personal presentation.
• Essential Skills
• Highest quality personal appearance
• Flexible, professional and adept at working under pressure
• Outstanding written, verbal and oral communication skills
• Customer oriented with a passion for high-level service
• Working knowledge of administrative computer packages such as MS Office, GSuite, etc.
• Polite and proactive
• Punctual and trustworthy
• Able to use initiative and highly adaptable
• Experienced in Customer Service, Front of House, Concierge, Hosting or Customer facing role ideally within a corporate environment
• Demonstrate the values of integrity, vigilance and helpfulness which Securitas prides itself on
• Company Benefits
• Health & Wellbeing
• Company pension and advice and planning
• Life assurance scheme
• Discounted gym memberships
• Wellness advice and support, including financial, emotional and physical
• Dental and Physical Health Plans
• Lifestyle Benefits
• Cycle to work scheme
• Car lease and new car purchasing schemes
• Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel
• Mortgage Advise
• Payroll ISA's
• Eligibility for Costco Membership
• Learning & Development
• Support with further education
• 100's of eLearning courses
• Accredited courses by C&G, ILM, IOSH and SIA
• Leadership Development programs both local and global
• It's great to see you're considering a career with Securitas UK!
• Join our global team of 336,000+ colleagues and help make the world a safer place.
• At Securitas, we live by our values of Integrity, Vigilance and Helpfulness , and our People Promise:
• Opportunity - We see potential in every person and situation
• People - We open our eyes to all that's good
• Purpose - We make your world a safer place
• What You Can Expect
• Our Recruitment Team reviews every app

Benefits

Additional Information

Be the Face of a Global Brand - Front of House / Brand Ambassador We have an exciting opportunity for a confident, proactive and people-focused Front of House Brand Ambassador to join our dynamic STARS team at Securitas, based at our prestigious Head Office, Cobra House, Milton Keynes (MK17 8LX) . This is not your average front-of-house role. Our STARS provide a "two roles in one" service, you'll deliver outstanding customer experience while maintaining a discreet, professional security presence - making a real impact every single day. From welcoming global corporate clients and senior leaders, right through to liaising with country presidents, contractors, delivery drivers and postmen, you'll be the calm, professional and friendly first point of contact for everyone who walks through the door. Monday - Friday 08:00 - 14:00 £14.00 PH What makes this role exciting? You'll enjoy a varied, fast-paced environment where no two days are the same. Your responsibilities will span: Reception & Front of House services Concierge-style customer support Building Management Building inductions VIP Visits and client tours Event organising and management Facilities and office coordination Administration and third-party vendor management Security processes / protocols and procedures Delivering a polished, welcoming brand experience at all times Creating a lasting impression through attentive, professional and unforgettable hosting experience. To name but a few !!! Who we're looking for You'll be someone who: Is positive, proactive and full of energy Thrives on problem-solving and thinking on their feet Communicates confidently with people at all levels and backgrounds Takes pride in delivering exceptional service and representing a premium brand Is flexible and proactive who's happy to pick up extra hours when needed

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