Member Service Representative
External
Sofi · Cottonwood Heights, UTFull-timeOn-siteToday
Prepare for this interview
EliteAI-generated questions, company research, and talking points tailored to this role
About the role
Provide inbound phone, chat, and email support for banking, investment, and credit card products. Troubleshoot member issues, escalate and coordinate with internal teams, document interactions, meet performance metrics, and deliver empathetic, consultative service focused on first-call resolution. Onsite Salt Lake City role with possible in-office training.
Your Match
How well this role fits your profile.
Company Intel
What employees say
Worked at SoFi? Share your experience