Senior Account Manager (Medical Education - Publications)

About the role

VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human first, award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. The agency is recognized by the Forrester Wave™ Reports, as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services and, most recently, Marketing Measurement & Optimization. In addition, VML's specialist health network, VML Health, is one of the world's largest and most awarded health agencies. VML's global network is powered by 26,000 talented people across 55+ markets, with principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney. About WPP WPP is the trusted growth partner for the world's leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company - powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com . About VML Health: VML HEALTH is a global healthcare agency that partners with healthcare clients across a broad definition of health, from high science to wellness and everything in between. It operates fluidly within the VML agency, as a core group of health specialists (a 'vertical') that has the benefit of autonomy in management, but with support of non-health expertise. At the heart of health is the story of life - all the highs and lows, ambitions, and possibilities. But facing a health challenge can suddenly pull people away from these stories, knocking them off course. Our purpose is to bridge this gap, bringing people closer to life and all its meaning. We gain a deeper understanding of Healthcare Professionals' and patients' needs, behaviors and lived experiences through what we call 'radical empathy'. VML Health creates connected brands that get to the heart, bringing people closer to the lives they want to live. Get to the heart. Connect for life. Who We Are Looking For VML is seeking a highly organized and collaborative Senior Account Manager, Publications. In this role, you will be the driving force behind top-quality deliverables for our pharmaceutical clients, managing everything from abstracts and posters to manuscripts and infographics. You will serve as the crucial link between our clients, healthcare professionals (HCPs), outside authors, and medical journals. If you have a passion for project management and healthcare communications, and you want to join a company where a collaborative, team-based approach is at the center of all we do, we want you to help us create work that impacts the world.

Responsibilities

• Collaborate closely with senior account team members and client engagement leads to ensure seamless account management.
• Drive the implementation of publications, acting as the primary liaison between clients, healthcare professionals (HCPs), external authors, congresses, and medical journals.
• Develop, manage, and communicate comprehensive time and event schedules for client approval.
• Create detailed project timelines and coordinate critical review cycles with HCPs.
• Generate necessary contact reports and correspondence to document progress and facilitate smooth program execution.
• Manage and track all publications within portals such as Datavision, iEnvision, or Pubstrat to ensure strict compliance and streamlined communication.

Requirements

• A highly organized project manager who thrives on keeping complex initiatives on track and ensuring every detail is accurate.
• A collaborative communicator who builds strong relationships with team members, clients, and external partners to resolve challenges productively.
• An adaptable problem-solver who excels in a fast-paced environment, seamlessly managing multiple priorities and tight deadlines with minimal supervision.
• 2+ years of experience in an agency or industry setting, with essential experience in medical affairs (experience in publications is a strong plus).
• Solid knowledge of the healthcare regulatory environment and a commitment to following Good Publication Practices.
• Exceptional written and verbal communication skills, with a paramount focus on attention to detail.
• Proven ability to operate under tight deadlines while managing complex business and technical solutions.
• Experience with application lifecycle management solutions.
• Familiarity with publication software (e.g., iEnvision, Datavision, Pubstrat) is highly valuable, though a strong willingness to learn is also welcome.
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