Behavioral Health AR Team Lead

Responsibilities

• Serve as the first point-of-contact for team members needing assistance with their day-to-day claim follow-up and questions.
• Provide continuous education and mentorship to peers.
• Share expertise, best practices, and strategies for effective collection and claim follow up.
• Ensure accurate documentation of collection activities.
• Assist team members with proper record-keeping practices and ensuring collection processes are followed as outlined in the organization's SOP. Help team members set and achieve their individual performance goals.
• Collaborate with insurance providers to monitor outstanding claim status and navigate resolution steps.
• Investigate outstanding A/R accounts, determine the cause of the delinquency, and collect payments
• Submit and re-submit claims and conduct follow-up calls ensuring thorough documentation.
• Review all documentation the client provides and identify discrepancies
• Contribute to the preparation and the assignment of collection work queues.
• Perform daily QA reviews on AR Specialists quantity and quality of work on their assigned accounts.
• Identify trends and conduct root cause analyses on unpaid and underpaid claims.
• Create monthly reports using Excel that outline insurance denial trends and share with internal management.
• Achieve performance goals or objectives (individual or departmental) as established by the Manager.
• Maintain HIPAA and compliance standards to preserve patient confidentiality.
• Other tasks as needed and assigned.
• What it Takes to Join the Family
• 3-5 years of experience working in accounts receivable in the behavioral healthcare space.
• Leadership expertise and capabilities required. Manage critical deadlines and keen attention to detail.
• Strong problem-solving skills with analytical and critical thinking abilities.
• Two year of Behavioral Health experience preferred including EMR/EHR knowledge (Kipu, BestNotes).
• Ability to manage critical deadlines with a self-motivated attitude and ability to multi-task.
• Must be resourceful, persistent, and an excellent problem solver
• Strong written and verbal communication skills
• Ability to function well in a fast-paced and at times stressful environment.
• Prolonged periods of sitting at a desk and working at a computer. Ability to lift and carry items weighing up to 10 pounds at times.
• Salary Range
• $50,000 - $52,000 USD

Benefits

Additional Information

Become an Assembler! If you are looking for a company that is focused on being the best in the industry, love being challenged, and make a direct impact on our business, then look no further! We are adding to our motivated team that pride themselves on being client-focused, biased to action, improving together, and insistent on excellence and integrity.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at assemblyhealth? Share your experience