Mobile Team Lead

Responsibilities

• Onsite Leadership & Operational Escalation
• Lead operations for the mobile clinic, coordinating daily workflows, staff activities, and member services, including managing operations safely and efficiently in all weather conditions and environmental challenges.
• Ensure member and staff comfort by having all necessary equipment, supplies, and environmental supports on site, including shelter, seating, heating/cooling, and other items needed for safe and effective service delivery.
• Provide operational supervision for staff working under DOH licenses, ensuring adherence to protocols and operational expectations.
• Act as the first point of contact for operational and staffing issues, escalating complex or unresolved matters to the Mobile Operations Manager.
• Oversee member flow and clinic setup, ensuring a welcoming, safe, and trauma-informed environment.
• Learn the basics of each position and its role in clinic flow to better support overall operations and staff.
• Collaborate daily with other Mobile Team Leads and mobile leadership team members to coordinate routes, staffing, and service delivery.
• Maintain daily communication with the Clinical Supervisor to ensure alignment between operational oversight and clinical performance.
• Team Supervision & Support
• Supervise all staff assigned to the mobile clinic from an operational perspective, providing coaching, feedback, and guidance to foster a high-performing, accountable, and collaborative team environment.
• Understand each team member's role and responsibilities to support staff effectively and maintain smooth clinic workflows.
• Monitor adherence to operational protocols, safety standards, and service expectations.
• Participate in performance management processes, including structured feedback, evaluations, and contribution to performance improvement planning.
• Ensure accountability across the team by reinforcing expectations related to attendance, performance, documentation, and service delivery standards.
• Mobile Program Coordination & Operational Oversight
• Coordinate daily mobile clinic operations, including staffing coverage, routing, and service locations across Pierce and King County.
• Ensure mobile clinic set-up and readin

Benefits

Additional Information

Mobile Team Lead Location: Pierce and King County - Supporting All Mobile Locations Reports to : Mobile Operations Manager- $85,000 About We Care Daily Clinics We Care Daily Clinics (WCDC) is a warm, welcoming, and modern facility that provides treatment for addiction in a person-centered environment located in Auburn. WCDC seeks to renew hope and purpose for those battling opioid use by removing barriers, providing a holistic approach to recovery, and utilizing evidence-based treatment to restore healthy living. Our top priority is to provide the highest levels of patient-centered care to those we serve. WCDC is an Opioid Treatment Program (OTP) facility using FDA approved medication paired with behavioral health counseling. Our individual service plans are built around patients in a supportive, safe environment to create a personalized pathway to recovery. In addition to recovery, we also offer planned patient transportation and family and social support. Position Summary We are seeking a dedicated Mobile Team Lead to operationally oversee a mobile clinic , ensuring daily workflows run smoothly, staff are supported, and members receive excellent, trauma-informed care. The Mobile Team Lead is responsible for managing operations, coordinating staff and member flow, and maintaining compliance with regulatory and safety standards. They will report directly to the Mobile Operations Manager as their primary point of escalation and will collaborate daily with other Mobile Team Leads and mobile leadership team members to ensure consistent, high-quality service across all mobile clinic The Mobile Team Lead serves as the on-site operational leader for the mobile clinic, overseeing daily workflows, directing team activities, and acting as the primary point of contact for operational and staffing issues. This role ensures smooth, efficient mobile clinic operations, a positive member experience, and a safe, trauma-informed environment. The Mobile Team Lead provides operational supervision for all staff assigned to the mobile clinic , ensuring smooth workflows, coverage, and clinic operations. Clinical performance is overseen by the appropriate supervisors: the SUD Clinical Supervisor (counseling staff), CPSS Supervisor (peer specialists), and Mobile Medical Team Lead (nurses and medical assistants). The Mobile Team Lead maintains daily communication with clinical supervisors and reports directly to the Mobile Operations Manager as the primary point of escalation for operational issues. Additionally, the Mobile Team Lead supports mobile programming, including recovery groups, outreach strategies, and member engagement approaches, and fosters collaboration with community partners and local support organizations.

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