Senior Sales Commissions Analyst

About the role

This Senior Sales Commissions Analyst owns the administration, execution, and continuous improvement of sales compensation operations, including CaptivateIQ configuration, plan logic design, data and crediting integrity, and financial/audit support. This role translates compensation strategy into scalable system logic and reliable operational processes that ensure accuracy, control, and a strong participant experience.

Responsibilities

• Own end-to-end CaptivateIQ administration, including commission plan configuration, logic design, and system optimization.
• Build and maintain complex compensation plan logic, including draws (recoverable/non-recoverable), ramp schedules, tiered accelerators, and renewal/expansion crediting.
• Own and execute monthly commission calculations within CaptivateIQ, ensuring accuracy through robust validation, reconciliation, and automated controls.
• Translate compensation plan design into scalable system logic and calculations.
• Partner with Finance and Accounting on monthly accruals, quarter-end true-ups, forecasting and financial close support by ensuring commission data is accurate, traceable, and audit-ready.
• Align commission processes with commission expense policies and accounting requirements through partnership with Accounting.
• Own crediting accuracy and data integrity by identifying discrepancies across Salesforce, billing and CaptivateIQ systems and performing root-cause analysis across data feeds, crediting logic, and system configuration.
• Serve as a trusted advisor to Sales and RevOps, providing clarity on compensation plans, attainment, and earnings while ensuring alignment between plan design and system logic
• Build and maintain reporting and analytics that provide insights into compensation performance, plan effectiveness, and payout trends to support Sales, Finance, and RevOps decision-making.
• Own calculation, logic, and data feed architecture within CaptivateIQ, including the validation, audit, and reconciliation frameworks that support accuracy and control.
• Partner with RevOps and Data teams to improve upstream data quality and system integrations.
• Act as the primary escalation point for complex commission and crediting issues.

Requirements

• Required: direct, hands-on CaptivateIQ administration experience, including building and maintaining calculations, crediting logic, data models/feeds, workflows, and configuration changes in a production environment
• Understanding of corporate governance policies as they apply to commissions
• Excellent Excel proficiency for reconciliation, modeling and data analysis
• Salesforce proficiency required
• Ability to validate and reconcile data across CRM, billing, HRIS, and compensation systems
• Ability to translate compensation plan design into scalable system logic
• Demonstrated ability to adapt to new systems and improve compensation statements, tools, reporting and field-facing analytical solutions
• 4+ years of experience in Sales Compensation Administration, RevOps, Finance Operations, or a similar function
• Proven hands-on experience building, administering and maintaining compensation plans in CaptivateIQ (required)
• Experience with complex commission structures including draws, ramps, accelerators, renewals, and related crediting logic
• Experience troubleshooting data, logic, and calculation discrepancies
• Strong Excel and Salesforce fluency
• Ability to partner cross-functionally with senior leaders across Sales, Finance, Accounting, and RevOps
• Bachelor's degree
• Experience identifying and implementing process improvements and automation opportunities to improve calculation accuracy, auditability, scalability, and efficiency
• Ability to communicate complex compensation logic, exceptions, and payout outcomes clearly to Sales, Finance, and leadership stakeholders
• Experience supporting commission accruals, audit requests, SOX-l

Benefits

Additional Information

At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award. We're proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights . Our Aurora Platform also received CRN's Products of the Year award in the inaugural Security Operations Platform category. Join a company that's not only leading, but also shaping, the future of security operations. Our mission is simple: End Cyber Risk. We're looking for a Senior Sales Commissions Analyst to be a part of making this happen. Location Based out of HQ preferred - Eden Prairie, Minnesota, USA (hybrid role, 3 days a week in office)

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