Strategic Customer Success Manager

About the role

Raspberry AI is looking for a Strategic Customer Success Manager to own and grow our most important enterprise relationships - $1B+ retailers and global consumer brands navigating a once-in-a-generation shift in how creative work gets done. You'll be the trusted partner who turns early AI adoption into deep, durable value: guiding design teams and leadership through meaningful workflow transformation, building the business case at the executive level, and expanding Raspberry's footprint in the accounts that define our category. This is a high-visibility, high-ownership role. You'll sit at the intersection of customer success, change management, and creative industry expertise - partnering with VP- and C-suite stakeholders to drive measurable outcomes from day one.

Responsibilities

• Own a portfolio of strategic enterprise accounts ($1B+ retailers and global consumer brands), serving as the primary relationship owner from post-sale through expansion and renewal
• Build and execute account plans with clear adoption milestones, executive engagement cadences, and measurable ROI frameworks
• Drive AI adoption across complex, matrixed organizations - navigating multiple business units, stakeholder layers, and change management challenges with confidence
• Lead executive business reviews (QBRs) with VP- and C-suite audiences, translating usage data and workflow metrics into compelling business narratives
• Identify and close expansion opportunities in close partnership with the Account Executive team
• Proactively monitor account health, surface churn risks early, and own resolution with urgency
• Become a trusted domain expert on AI-assisted creative workflows - advising customers on how to embed Raspberry into design, merchandising, and go-to-market processes
• Partner cross-functionally with Product, Engineering, and Marketing to relay customer insights that shape the roadmap
• Represent Raspberry at customer sites and industry events; periodic travel required

Requirements

• 5-8+ years in Customer Success, Strategic Account Management, or a related enterprise-facing role at a SaaS or AI company
• Demonstrated track record of growing and retaining $1B+ retailer or global consumer brand accounts - you've worked directly with VP- and C-suite stakeholders and understand how large brands make decisions
• Proven experience driving AI or enterprise software adoption inside complex, matrix organizations - you know how to build champions, navigate change resistance, and move large institutions forward
• Strong commercial instincts: comfortable owning retention and expansion targets, able to articulate ROI in the language of a CFO and a Creative Director alike
• Executive-level communication skills - polished, concise, and credible in any room
• New York City-based with the ability to be in our Dumbo, Brooklyn office one day per week
• Bonus Points
• Background in fashion, apparel, luxury, or the broader creati

Benefits

Additional Information

Strategic Customer Success Manager Raspberry AI - Dumbo, Brooklyn, NY - Hybrid (1 day/week in office) About Raspberry AI Raspberry AI is a generative AI design platform built for fashion brands and retailers. We help design, merchandising, and product development teams move faster - from concept to market-ready assets - using industry-leading AI. Some of the world's top fashion brands rely on Raspberry AI to streamline their workflows and accelerate product development. We closed $24 million in Series A from a16z, plus $5 million seed rounds from Khosla Ventures and Greycroft Ventures. Other investors include REVOLVE and Reformation founders, and the President of Saks Fifth Avenue. For more information, visit raspberry.ai . How We Work Be an owner: We take responsibility for outcomes, not just tasks. We don't wait for permission - we step up, move fast, and hold ourselves accountable to results. Bias to solution: We're solutions-oriented at heart. We go beyond identifying problems to actively unblocking ourselves and others. Customer obsession: Everything we build starts with the customer. We listen deeply, move quickly, and obsess over delivering tools that make their work faster and more creative. Lowest level of detail: We're not afraid to get in the weeds. Great work comes from people who notice what others miss and ask deeper questions. 1% better every day: Progress compounds. We stay curious, ask for feedback, and look for the small improvements that make tomorrow better than today. AI first: We use AI across the entire company - from product to growth to operations - to move faster and produce higher-quality work.

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