Academic Records Specialist

About the role

The Office of the Registrar at Embry-Riddle Aeronautical University offers a collaborative and student-focused environment that values innovation, operational excellence, and a commitment to student success. As part of this dynamic team, you will play a key role in supporting the academic mission of one of the world's leading universities in aviation and aerospace education. This position provides an opportunity for a motivated professional to develop administrative expertise, strengthen student records management skills, and grow their career within a high-performing academic services environment. Team members are committed to delivering high-quality service to students, faculty, staff, and external stakeholders while supporting one another in a fast-paced and mission-driven setting.

Responsibilities

• Student Records & Processing
• Process student record actions including registration, record updates, academic adjustments, and credit assignments
• Maintain and update student records within the Student Information System
• Research archived records and recreate missing information to produce official transcripts
• Apply transcript notations, academic standing updates, and other academic record entries
• Process National Student Clearinghouse updates as required
• Transcript Services
• Review, process, and deliver electronic and paper transcript requests using Parchment system software
• Determine eligibility for transcript release in accordance with FERPA and university policy
• Maintain and track pending transcript requests and ensure timely follow-up
• Communicate ineligibility or account issues with students and campus partners
• Customer Service & Communication
• Provide daily support to students, advisors, and stakeholders via phone and email regarding transcripts and records
• Deliver professional, accurate, and timely responses to inquiries
• Interface with federal, state, and local agencies requesting student educational records
• Validate requests and ensure compliance with FERPA and institutional policies
• Coordinate subpoena requests and required documentation with appropriate university offices
• Administrative Support
• Provide administrative assistance to committees and departmental initiatives as needed
• Collaborate with campus partners to maintain accurate historical academic records
• Support continuous improvement of records processes and service delivery
• Perks Await You at Embry-Riddle!
• Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26.
• Retirement Contributions: ERAU contributes an annual 6% gift of your base salary to your retirement plan and offers a 4% matching contribution, with no vesting period.
• Generous Time Off: Generous Time Off: Relax with 18 days of personal leave in your first year. Enjoy 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year's Day.

Requirements

• Education:
• Associate's degree preferred
• Area of Concentration:
• Business Administration, Office Administration, Higher Education, or related field preferred
• 1-3 years of clerical or customer service experience required
• Experience in administrative support, records management, student services, or related office environment preferred
• Skills,

Benefits

Additional Information

Job Description Embry-Riddle: Celebrating 100 Years of Leadership in Aviation and Aerospace As Embry-Riddle Aeronautical University marks its Centennial, we proudly celebrate 100 years of advancing the future of flight and aerospace education. With vibrant residential campuses in Daytona Beach, FL, and Prescott, AZ - and a Worldwide network spanning nearly 120 global locations - Embry-Riddle stands as the world's largest aviation and aerospace university. For a century, we have led innovation in STEM education, serving more than 30,000 students around the globe. Our cutting-edge programs in Applied Science, Aviation, Business, Technology, Engineering, Safety, Security, and Space empower the next generation of leaders to shape the future of flight, exploration, and discovery. As we launch our next century, we remain committed to excellence, innovation, and preparing graduates who will transform industries and redefine what is possible.

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