Health Data User Researcher, Bureau of Data Technology & Strategy

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The Bureau of Data Technology and Strategy (DTS) is home to data strategy, data communication, data governance, data product management, data engineering, and data science capabilities. Reporting to the Senior Director of Digital Data Experience Transformation for DTS, as a Health Data User Researcher at DOHMH, you will join the Center for Population Health Data Science (CPHDS) to enhance our efforts to modernize how the Health Department communicates data. You will be integral in developing modern digital products to communicate Health Department data - designing and refining interactive data webpages that explain data for use by the public, including policymakers, advocates, media, researchers, and everyday New Yorkers. You will be integral in identifying user needs through research, designing and refining products, and testing material with users. This role will focus on design thinking for interactive data communication products, generating benefits like usability and explanation to drive effective public health actions and improved health outcomes. Duties will include but not be limited to: - Facilitate discovery workshops with various stakeholder groups within the Agency and with external partners to understand data product needs and value for decision making. - Translate design concepts and findings from discovery workshops into user flows, user stories, wireframes, mockups, and prototypes that lead to intuitive experiences for users of data platform, services, and products. - Engage in visioning sessions with program stakeholders while researching, conceiving, sketching, prototyping, and user-testing data products. - Make strategic design decisions informed by data engineering insights, stakeholder input, and the integrated public health surveillance platform architecture. - Identify design problems and devise elegant, timely, and cost-effective solutions. - Takea user-centered design approach and rapidly test and iterate your designs. - Collaborate with other team members and internal and external stakeholders. - Asking insightful questions, take risks, and champion innovative ideas to facilitate the use PREFERRED SKILLS: - Master's degree required in public health, data science, health informatics, computer science, or a related field - Three or more years of UX design experience. Preference will be given to candidates who have experience designing complex solutions and are enthusiastic about data products and services. - Expertise in UX and diagramming software for wireframing/prototyping is a must. Ability to work with clients to understand detailed requirements and design complete user experiences that meet client needs and vision.?? - Solid grasp of user-centered design (UCD), planning and conducting user research, user testing, A/B testing, rapid prototyping, heuristic analysis, usability and accessibility concerns. - Ability to iterate designs and solutions efficiently and intelligently. - Ability to clearly and effectively communicate design processes, ideas, and solutions to teams and clients. - Clear understanding of the importance of user-centered design and design thinking. - Ability to work effectively in a team setting including synthesizing abstract ideas into concrete designs. - Be passionate about resolving user pain points through great design. - Be open to receiving feedback and constructive criticism. Why you should work for us? Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance. For more information, please visit the U.S. Department of Education's website (https://studentaid.gov/pslf/) - Benefits: City employees are entitled to unmatched benefits such as: o a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment. o additional health, fitness, and financial benefits may be available based on the position's associated union/benefit fund. o a public sector defined benefit pension plan with steady monthly payments in retirement. o a tax-deferred savings program and o a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers. Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home. - Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work. Come join us and help to continue our efforts in making a difference in the lives of all New Yorkers! The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process, contact Sye-Eun Ahn, Director of the Office of Equal Employmen

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