Head of Customer Base Management
External
Teliacompany · SolnaFull-timeRemoteToday
CRMLeadership
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Responsibilities
- Lead, coach, and develop a high-performing, collaborative and inclusive team.
- Shape and continuously evolve Telia's B2B customer lifecycle strategy across onboarding, engagement, retention, upsell, cross-sell, and win-back.
- Create customer value through lifecycle programs, customer journeys, targeted communication, and data-driven activation initiatives.
- Partner across functions to transform customer insight and analytics into actions that improve customer experience, retention, profitability, and growth.
- What will help you thrive in this role:
- We're looking for a collaborative leader who enjoys combining commercial thinking, customer insight and people leadership to create lasting customer and business value.
- To succeed in this role, you'll likely bring:
- Experience leading teams or cross-functional initiatives within customer lifecycle management, CRM, customer value management or similar commercial disciplines.
- A strong commercial mindset and a track record of turning insight and data into business results.
- The ability to create clarity, build trust and align people around common goals in a complex organization.
- Experience balancing strategic direction with operational execution and delivering through others.
- Experience from telecom, subscription-based businesses or other customer-centric industries is valuable.
- A university degree in Business, Economics, Marketing, Analytics or a related field - or equivalent experience gained throughout your career.
- Native or near-native fluency in Swedish is required, along with strong English skills.
- Join us to shape smarter living for people, businesses, and the planet
- At Telia, we're a team of 15 000 colleagues across the Nordics and Baltics, passionate about technology and connectivity. As a Leading Telecommunications Operator & Climate Leader , we drive change with large-scale, impactful projects while building a sustainable, inclusive world.
- Here, you can grow your skills, lead meaningful projects, and thrive in a supportive, diverse environment. Whether you're taking your first step or your next, Telia is a place to grow, belong, and make a real impact.
Benefits
When you join us, you'll receive a comprehensive benefits package tailored to your local market, opportunities for remote work, and more. You'll also have the chance to earn a bonus based on your performance and Telia's results.Ready to make better happen?We look forward to receiving your application by 2026-08-30. Please note that we might close the position earlier if we find the right candidate, so don't wait too long to apply!Location: Solnaf you're selected for the next stage, you'll be contacted by our Talent Acquisition Partner.Background and reference checks will be part of the process.Want to know more about this role? Please reach out to Grete Lahtvee, Talent Acquisition Partner, at grete.lahtvee@telia.ee.Equal opportunitiesJoin us and let's make better happen - together!Remote work optionsPerformance bonus
Additional Information
We are looking for a Head of Customer Base Management (B2B) to join us at Telia. My name is Anne Hedberg, Head of Business Management, and I'm looking for someone who wants to grow together with us. We are a supportive and forward-looking team focused on creating customer value through insight-driven lifecycle management, stronger customer relationships, and sustainable business growth.
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