Liaison Officer (6mths)

Requirements

• Minimum tertiary education
• Relevant work experience in Counselling, Social Work, or related fields, demonstrating practical application of counselling or social work principles.
• Microsoft Office proficiency (Word, Excel) for case documentation, reporting, and data management.
• Proficiency in communication and interpersonal skills for effective victim engagement across diverse populations.
• Good writing skills to draft staff submissions
• Ability to work collaboratively with multiple stakeholders, including other government and community agencies.
• Excellent active listening skills and attention to detail.
• Patience, resilience, and emotional stability when working with individuals who may initially be resistant, distressed, or hostile.
• Ability to work outside office hours when required to accommodate victim needs and operational demands.
• Regular travel required to meet victims at convenient locations outside the office.
• To apply, simply click "APPLY" and submit your curriculum vitae (CV) through GO, the official PERSOL job application platform.
• PERSOL Singapore Pte Ltd - RCB No. 200007268E - EA License No. 01C4394- Reg No: R1770602 (Teng Min Yee)

Additional Information

Work with officers to engage scam victims and document all interactions. Explain Restriction Orders (ROs) clearly and guide victims through the process with empathy. Maintain regular contact to build trust, monitor progress, and provide anti-scam advice. Support victims in regaining confidence while ensuring protective measures are in place. Refer victims to community and social services, and involve them in support groups and activities. Coordinate assessments, case conferences, and scheduling during the RO period. Monitor for ongoing or new scam risks and escalate concerns when needed. Build partnerships with community agencies to expand support networks. Maintain accurate case records, track progress, and prepare reports for case reviews and supervisors.

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