Product Manager II, Discovery (Term-Limited)

About the role

The ACLU seeks applicants for the full-time position of Product Manager II in the Technology Department of the ACLU's National office in New York, NY. This is a hybrid role that has in-office requirements of two (2) days per week or eight (8) days per month. This is a three-year term-limited position. The ACLU Technology Department is a broad umbrella covering both the ACLU's Analytics and its Product & Engineering teams, two robust and innovative divisions that power the work of the ACLU. The department provides trusted, dependable, and impactful analytics, engineering, as well as product management and product design expertise for the ACLU. In partnership with experts across the ACLU, the technology team delivers best-in-class solutions, services, and innovation that advance the ACLU mission and organizational priorities. The tech team strives to ensure the ACLU leads by example in the ethical use of technology by ensuring privacy and security standards are maintained, directional insights are used to inform programming and business strategy, best-in-class products are designed to get the ACLU message out into the world and grow the ACLU supporter base, as well as to help steward high standards for algorithmic fairness, accountability, and transparency. The Product & Engineering division includes engineers, product managers, product designers, and project operations experts who build and maintain engaging digital products and secure technical systems that accelerate the ACLU's mission as our nationwide guardian of rights and liberties. This position is part of a collective bargaining unit. It is represented by ACLU Staff United (ASU).

Responsibilities

• Reporting to the Head of Product , the Product Manager will lead discovery, early validation and evaluation efforts to identify, assess, and guide adoption of emerging and existing technologies needed for high-impact, mission-critical initiatives.
• YOUR DAY TO DAY
• Lead Deep Product Discovery for Priority Workstreams
• Partner with Tech Leadership and Directors across Privacy, InfoSec, Counsel, Legal Operations, Operations/HR, and high-touch Fundraising to explore complex problem spaces
• Conduct structured discovery through interviews, listening tours, workshops, and stakeholder sessions
• Clarify underlying needs, constraints, risks, and success criteria
• Lead a small number of deeper, longer discovery tracks rather than many lightweight efforts
• Facilitate Alignment Without Formal Authority
• Design and lead collaborative workshops to align stakeholders on problem definitions, priorities, and options
• Navigate competing perspectives and organizational constraints with diplomacy and clarity
• Build shared understanding across technical and non-technical teams
• Support decision-making through evidence, facilitation, and structured framing
• Staff and provide coordination support for the organization's Gen AI governance steering committee documenting decisions made in committee, as well as tracking of action items to ensure team alignment
• Produce Clear, Actionable Discovery Outputs
• Assess and prioritize build vs buy solution adoption opportunities by balancing innovation with privacy, security and legal compliance constraints.
• Develop validated problem statements, opportunity briefs, and solution assessments
• Document findings in ways that are accessible to both technical and non-technical audiences
• Provide recommendations for next steps, such as initiating a vendor RFP, handing off scoped opportunities to internal product teams, or managing solution pilots.
• Support Strategic Experimentation & AI Prototyping
• Occasionally propose or support low-risk experiments or pilots
• Help explor

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