Customer Communication Specialist (fixed-term, 2 years)

About the role

We're NN Romania , a trusted leader in life insurance and private pensions , committed to helping people protect what matters most and build a confident financial future. But NN is more than a financial services company - people come first . We've built a workplace where you can be yourself, grow at your own pace, and make a real impact. We're proud to be recognized as a Top Employer , thanks to our colleagues who live by our core behaviors: We collaborate (Team Up). We speak openly (Speak Up). We take initiative with responsibility (Step Up). Your mission Join us as a Customer Communication Specialist and help shape the future of NN. In this role, you'll actively contribute to the success of both the team and the company. What will you do? Own and deliver 360° customer communication campaigns across channels (email, push, SMS), from strategy to execution Drive the end-to-end communication plan to ensure consistent and engaging customer experience Plan, launch and optimize engagement campaigns based on data and performance insights Create engaging, customer-focused content by translating product features into clear benefits that drive cross-sell and retention Design personalized customer journeys using CRM data, working closely with internal teams and partners What will you bring? Hands-on experience with CRM/campaign tools (Salesforce is a plus) and digital communication Ability to run multiple campaigns and align them to business goals Strong creativity and copywriting skills, with the ability to create clear, engaging customer content Data-driven thinking with strong problem-solving and a focus on customer experience Communicates with clarity, empathy, and impact. Thrives in collaborative environments and lifts others up. Proactively identifies opportunities for improvement and takes action.

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