Service Manager Benelux

Benefits

Additional Information

At stow Group, we are looking for a Service Manager Benelux to lead and scale our after-sales service activities across the region. This is a key leadership role , combining operational excellence, customer delivery, and business performance ownership . 🚀 Your role You are responsible for the end-to-end performance across the Benelux region. You ensure that services are delivered efficiently, profitably, and in line with customer expectations , while driving continuous improvement. Your responsibilities include : Leading and developing a team of service technicians, coordinators, and back-office profiles Ensuring high-quality service delivery (maintenance, repairs, commissioning, upgrades) Owning and managing the Service P&L (budget, margins, cost control) Driving service growth through maintenance contracts and value-added services Monitoring and improving KPIs & SLAs (response time, resolution time, customer satisfaction) Structuring and optimizing processes, tools, and ways of working Acting as a key interface with customers , ensuring strong relationships and technical credibility Ensuring compliance with QSHE standards and continuous improvement initiatives 👉 This is a management and delivery role - not a field technician position. You ensure the service is delivered; you do not execute interventions yourself. 🎯 What we expect Minimum 8-10 years of experience in service, maintenance, or technical operations Proven experience in team management and service organization Strong understanding of industrial systems (mechanical / electrical / automation) Experience managing budgets, KPIs, and service performance Ability to combine technical understanding with business mindset Strong customer-facing and communication skills Structured, solution-driven, and results-oriented mindset Dutch and English are mandatory. Other languages are a plus 🌍 Context Regional scope: Benelux International environment with interactions across Europe Occasional travel required ✅ Success criteria Reliable and high-quality service delivery Improved service profitability and efficiency Strong customer satisfaction and retention Structured and scalable service organization 🏅 What defines success in this role High-quality, competitive and technically sound offers Increased conversion rate on complex projects Strong client relationships built on technical credibility Early identification and control of project risks ⚡ What do we offer you? An intensive training by experienced people Working closely together with other rack stars in an open and enthusiastic culture. A competitive salary with many benefits such as a company car with charging card, net allowances, travel allowances, phone and subscription, meal vouchers, group- and hospitality insurance, CAO 90 Bonus, laptop...) Freshly cooked meals in our re stow rant Unsolicited representations by third parties (recruitment agencies, headhunters, ...) of CVs via mail and/or telephone for our vacancies are considered as direct applications where no compensation is provided to the third party. Any T&Cs from these third parties will not be accepted unless upon signature of the T&Cs by a person in charge of HR. Candidates remain registered in the system for 12 months and cannot be proposed again during this period.

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