Service Tech 1
External
Ritehite · Usa-mn-arden HillsPrepare for this interview
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Responsibilities
- Inspect, repair, maintain, and install customer equipment
- Diagnose mechanical, electrical, and hydraulic issues in the field
- Deliver excellent customer service and build strong relationships
- Complete service calls efficiently and get it done right the first time
- Document work using handheld devices
- Operate equipment including forklifts, welders, torches, and power tools
- Follow job site safety requirements and customer protocols
- Communicate clearly with customers and internal teams
- Support and mentor other technicians as your experience grows
- Travel occasionally for overnight assignments (under 10%)
- Take on additional responsibilities as needed
Requirements
- High school diploma or GED
- 1-5 years of experience in mechanical, electrical, or hydraulic service work
- Strong troubleshooting skills and mechanical aptitude
- A customer-first mindset and professional attitude
- Ability to work independently and manage your time effectively
- Solid communication and organizational skills
- Ability to safely operate a DOT-compliant service vehicle
- Commitment to safety on every job
- Willingness to travel as needed
- Skills & Knowledge
- Experience with mechanical, electrical, and hydraulic systems
- Comfortable using hand tools, power tools, and industrial equipment
- Strong problem-solving skills and attention to detail
- Ability to complete accurate service documentation
- Understanding of field service best practices
- Perks of the Job
- Take your service truck home
- Comprehensive healthcare coverage (medical, dental, vision, prescription)
- Company-matched 401(k)
- Profit sharing opportunities
- Company-provided power tools
- Stable, year-round work with overtime opportunities
- Annual boot allowance
- Prescription safety glasses allowance
Benefits
Additional Information
At Arbon Equipment, a Rite-Hite Company, your work makes an impact. We deliver industry-leading solutions that keep workplaces safe, productive, and efficient. When you join Arbon Equipment, you're not just selling or servicing equipment - you're building trusted partnerships with customers and growing your career with a company backed by the strength of Rite-Hite's global innovation. Day-to-Day Impact As a Service Technician, you'll play a hands-on role in keeping customer operations running smoothly. You'll install, inspect, repair, and maintain industrial dock and door equipment in the field while delivering the high level of professionalism and service that defines Rite-Hite. You'll manage your own service calls, troubleshoot issues on-site, and take ownership of delivering the right solution for the customer. This role offers a mix of independent work and team collaboration, along with hands-on training and a clear path to grow your technical skills and advance your career.
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