Engineer, GSD Identity and Access Management (Bangkok-based)

About the role

We are looking for candidates with a passion for corporate technology and experience in Identity and Access Management (IAM) to join our team in Bangkok. This role offers excellent growth opportunities in a multicultural environment.

Responsibilities

• Support business access requirements on multiple systems.
• Resolve day-to-day issues assigned to the GSD Operations team.
• Design, implement, and manage user access controls and permissions.
• Oversee the user provisioning lifecycle in the company
• Automate identity and roles provisioning and de-provisioning processes.
• Maintain role-based access control (RBAC) and attribute-based access control (ABAC) models.
• Provide support and troubleshooting for requests received via ServiceDesk, ensuring all requests are completed within the agreed SLA.
• Take on long-term projects in addition to daily tasks, allowing for growth and development.
• Make quick decisions, implement standards, and best practices to improve support processes.

Requirements

• Fluent in English.
• Enthusiastic team player.
• Critical thinker - likes to challenge and ask questions
• Minimum 4 years of experience in IT Helpdesk, IT Operations support, or as an IAM Analyst.
• Background in "no code" automations and working with APIs.
• Solid knowledge of SQL Database Server and query commands.
• Good knowledge of Okta or similar Identity Providers (IDP).
• Good knowledge of Active Directory management tools, Exchange, and SharePoint.
• Good knowledge of Azure AD, Exchange Online, or Microsoft Office 365.
• Customer service-minded with great communication and interpersonal skills.
• Strong organizational and time management skills, analytical skills, attention to detail, and accuracy.
• Must demonstrate ownership and be both proactive and reactive.
• Please review our Hiring Process Guidelines before your interview - click here to learn how interviewing at Agoda works.
• Discover more about working at Agoda
• Agoda Careers https://careersatagoda.com
• Facebook https://www.facebook.com/agodacareers/
• LinkedIn https://www.linkedin.com/company/agoda
• YouTube https://www.youtube.com/agodalife
• Equal Opportunity Employer
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy .
• Disclaimer

Benefits

Additional Information

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us. Get to Know Our Team The Global Service Delivery (GSD) team is responsible for Agoda's office infrastructure and staff connectivity. We provide the hardware, software, and access to resources that allows staff to achieve their goals. Whether in the office, working remotely, or traveling, we enable everyone to stay connected. The GSD team uses state-of-the-art cloud management technologies combined with the best of on-site services to manage the latest hardware running Windows, macOS, and Linux.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at agoda? Share your experience