Operations Manager, Merchant Capital, Packaging & Partnerships

Responsibilities

• Here's what your day-to-day might look like:
• Deliveroo Capital Operations (~60%)
• Own the day-to-day lifecycle: Lead the core operations of Deliveroo Capital, covering originations, merchant onboarding, partner coordination, SLA monitoring, and third-party partner reconciliation.
• Drive sales operations & experience: Manage the end-to-end sales workflow from lead tracking to onboarding, whilst owning merchant NPS data collection, analysis, and feedback loops.
• Leverage data insights: Use SQL and data analytics to diagnose operational bottlenecks, track performance, and produce clear weekly and monthly business updates for senior leadership.
• Collaborate globally: Work closely with Wolt and DoorDash Capital teams to share learnings, align cross-border processes, and support group-wide Capital initiatives.
• Packaging (-25%) & Partnerships Operations (~15%)
• Manage commercial packaging: Drive partner account management, supplier coordination, performance tracking, and the operational relationship with our Shopify webstore vendor.
• Support partnership portfolios: Maintain critical workflows across the wider partnerships estate, managing partner onboarding, contract renewals, and performance reporting.
• Lead GTM & scale: Support Go-To-Market operations for new partnership launches and build documented, repeatable playbooks that support growth across markets.
• What You'll Need to Thrive
• Essential
• Proven operations experience: Significant experience in strategy & operations, programme management, commercial operations, or a similar role within a fast-paced marketplace, fintech, or B2B environment.
• Strong analytical approach: Proven ability to use data to structure complex problems, identify trends, and measure operational performance using SQL.
• Process design expertise: Track record of building scalable operational processes, playbooks, and workflows in ambiguous or fast-changing environments.
• Cross-functional leadership: Strong stakeholder management skills, with demonstrated experience collaborating across product, engineering, finance, legal, and external partners.
• Execution & communication: High ownership and attention to detail, paired with clear communication skills to turn complex operational topics into concise, actionable updates.

Requirements

• Industry insight: Prior experience with merchant lending, SMB finance, embedded finance, or managing shared data platforms.
• Why Join Us?
• At Deliveroo, you'll do work that matters, solving real-world problems in a three-sided marketplace that's constantly evolving. We're food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:
• 🔧 Make a visible impact every day
• Your work directly improves experiences for customers, partners and riders.
• 🌱 Learn fast in an entrepreneurial environment
• Work close to the market with autonomy, pace and real responsibility.
• 🧠 Build a career, not just a role
• Stretch yourself, develop new skills and grow as the business evolves.
• 🌎 Deliver together in an inclusive culture
• Collaborative, values-driven teams that support how you work best.
• We aim to create a fair process that lets your skills shine-our interview typically includes 3-4 stages. Find more about how we hire here.
• Our Global Structure
• Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we're unlocking new possibi

Additional Information

Operations Manager, Merchant Capital, Packaging & Partnerships Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo's marketplace-shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand-this is the team for you. We're looking for an Operations Manager, Merchant Capital, Packaging & Partnerships to join our London team. This is a hybrid role. In this role, you'll become the operational backbone of the Capital, Packaging & Partnerships portfolio, helping to build and scale best-in-class financial and operational products for merchants. Get to know our Commercial team - what drives us, how we work, and what you can expect.

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