Reservations Officer

Requirements

• Minimum 1-2 years of experience in hotel reservations, front office, or customer service
• Familiar with Opera Cloud PMS System application
• Possesses good telephone etiquette and telemarketing sales techniques

Additional Information

- Process room reservations received via telephone, email, hotel website, online travel agencies (OTAs), and other distribution channels to secure bookings accurately - Enter and update reservation details in the Property Management System (PMS) to maintain accurate and current booking information - Issue reservation confirmations and record all guest requests, communicating them promptly to relevant departments - Handle reservation amendments, cancellations, and no-shows following the Hotel's policies to ensure compliance and customer satisfaction - File and organize reservation correspondence according to Hotel's standards to maintain orderly records - Maintain confidentiality of all room rates and sales strategies to protect departmental information - Manage corporate accounts in the absence of the Sales Manager to ensure continuity of service and account handling - Stay informed about the Hotel's products and services related to reservations to provide accurate information and support - Perform additional duties as assigned by Management to support hotel operations

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