Compliance Officer, Operations (Bus & Microtransit)

About the role

Please complete the application in its entirety. Include all previous employment so that it may be taken into consideration. Please include a resume attachment with submittal of your application. Resume should document months and years with your dates of employment. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received before the closing date and time listed. At Regional Transportation District (RTD), We make lives better through connections! When you join RTD, you will be among dedicated employees exhibiting RTD's values of passion, respect, diversity, trustworthiness, collaboration, and ownership. RTD is committed to an inclusive and diverse workplace. As part of our diversity value statement, we encourage our employees to honor diversity in thought, people, and experience. Come join RTD on this great journey to be the trusted leader in mobility, delivering excellence and value to our customers and community. RTD Employee Benefits: https://www.rtd-denver.com/careers/benefits (RTD Represented Employee Benefits: Please refer to the Labor Agreement included in the above link for details.) This position oversees contractor compliance for RTD's fixed‑route bus and microtransit services. The role monitors scheduling, dispatch, vehicle operations, and customer care to ensure safe, reliable, and compliant service in accordance with operating rules, service plans, and federal, state, and local regulations. It provides daily oversight of contractor activities, reviews reports, audits performance, and ensures delays, incidents, and service disruptions are properly documented and addressed. This position coordinates responses to service interruptions, working with contractors, emergency responders, and law enforcement to support incident management and service recovery. It monitors contractor training and certification requirements, including turnkey microtransit functions, and supports contract administration through documentation review and maintenance of compliance materials. Success requires strong analytical, communication, and coordination skills to ensure contractors meet safety, operational, and contractual standards. This requisition is expecting to fill 1 vacancy. DUTIES & RESPONSIBILITIES: ESSENTIAL: Compliance and Regulatory Ensure contractor compliance with contract requirements, agency policies, service plans, safety standards, and regulatory requirements. Serve as the primary point of contact for operational compliance, overseeing adherence to service rules, procedures, work instructions, and statutory requirements. Support the development and updating of standard operating procedures, work instructions, and service plans due to changes in legislation, customer needs, operations, or contract terms. Maintain and monitor contractor compliance with training, certifications, qualifications, and competency assurance programs. Support special projects and service initiatives to ensure compliance with operational, contractual, and regulatory requirements. Fulfill Disaster Response Worker responsibilities, including supporting emergency operations during disasters. Performance Monitoring and Reporting Monitor and assess contractor performance for bus and microtransit operations, including fixed-route, dispatch, reservations, and customer care. Analyze operational and service data, KPIs, and real-time dispatch decisions to identify trends, risks, and opportunities for improvement. Prepare reports, correspondence, presentations, and briefing materials for leadership and stakeholders regarding contractor performance and compliance. Participate in evaluating new service initiatives, expansions, or modifications through technical reports, feasibility studies, and analyses. Contract Oversight and Vendor Management Review and audit contractor activities such as scheduling, dispatch decisions, vehicle assignments, and operational adjustments. Ensure accurate documentation of delays, service interruptions, incidents, and vehicle issues. Review and assess contractor corrective action reports to ensure deficiencies are resolved in accordance with policy and contract terms. Quality Assurance and Asset Management Inspect contractor operations, audits, and compliance with service rules and operational standards as needed. Recommend operational adjustments or procedural enhancements to maintain safe, reliable service. Safety and Risk Management Oversee compliance with safety standards and ensure contractor adherence to required procedures during normal operations and emergency situations. Support emergency response and service recovery efforts, coordinating with internal teams and external partners. Serve in emergency operations roles as needed, including during 24-hour EOC activations. Stakeholder Coordination Coordinate with internal departments and external partners such as emergency r

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