Senior Manager - IT Product & Customer Success (PLM / AI Design)

About the role

We aspire to deliver value in global supply chains by living our values around people, partners and the planet. As new technologies disrupt the way consumers and businesses interact, Li & Fung is reimagining and creating supply chains for the future. Through our innovative products and end-to-end supply chain solutions, we aim to expand the realm of what is possible and create more value for more players along the supply chain. With our entrepreneurial spirit, we are using digital technologies to speed collaboration, drive innovation and enhance sustainability. Our values form the basis of our culture, our brand and our business strategies. They define how we engage with our colleagues, with our customers and suppliers, our shareholders, and the communities in which we live and work. We are seeking a Senior Manager - IT Product & Customer Success (PLM / AI Design) to join our IT department, driving adoption, value realization, and business impact from our AI Design and PLM solutions. Why this role matters This role plays a critical part in advancing digital transformation across the end-to-end product lifecycle from design to merchandising and development. Acting as a key connector between business, IT, and external partners to ensure solutions are effectively implemented, adopted, and continuously optimized to deliver measurable business impact. Here is what you need to know about this role: Customer Success & Adoption Own end-to-end adoption and success of Design and PLM solutions across business units Define and track success metrics including adoption, engagement, process efficiency, and business impact Act as a trusted advisor to stakeholders, driving adoption through effective change management and user enablement Design & PLM Solution Management Drive the evolution and optimization of AI Design and PLM capabilities Partner with business teams to identify needs and translate them into scalable solution enhancements Ensure alignment with end-to-end merchandising and product lifecycle processes Implementation & Delivery Lead or support implementation of PLM initiatives, including scope, timeline, and cross-functional coordination Ensure quality and timely delivery in collaboration with internal teams and external partners Oversee key delivery milestones including UAT, training, and go-live readiness Vendor Management Manage relationships with external vendors and system integrators Monitor performance against deliverables, timelines, and service level agreements Ensure vendor outputs align with business priorities and expected outcomes Continuous Improvement Identify and drive continuous improvement in processes, system capabilities, and user experience Leverage user feedback and data insights to prioritize enhancements Promote standardization and best practices across regions and teams

Requirements

• Minimum of 5 years of experience in Customer Success, PLM, Digital Product Development, or related roles
• Experience in fashion/apparel industry is a strong advantage, with familiarity in design, merchandising, and product lifecycle processes
• Proven ability to manage and influence stakeholders across business and IT functions
• Experience working with external vendors or system integrators
• Strong communication skills, with the ability to translate technical concepts into business insights
• Experience in implementation, transformation, or change management initiatives is advantageous
• Fluent in English and Cantonese; Mandarin is an advantage
• Success Measures
• Adoption, engagement, and effective usage of Design and PLM solutions
• Measurable business impact (e.g., efficiency gains, cycle time reduction, cost optimization)
• Successful and timely delivery of implementation initiatives
• Vendor performance and stakeholder satisfaction
• If this sounds like you, Apply Now! We offer the below benefits and perks: -
• Competitive salary with 13th month salary plus discretionary bonus
• Health, dental, life and personal accident insurances
• Paid days off + festival early leave + volunteer leave
• Sample sales and staff discount offer
• #lftrading #lifung
• It's alright if this is not what you are looking for! You can also join us on LF Talent Network by clicking HERE (https://lifung.wd3.myworkdayjobs.com/en-US/LiFung/introduceYourself). We will contact you when the right job opportunity comes up!
• About Li & Fung
• At Li & Fung, value has tangible meaning and we strive to deliver value to our stakeholders with eac

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