VIP Customer Support Quality Control

Benefits

Additional Information

Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth. Perfect for those who aim to: Analyze Chats/Emails/Calls processed by the VIP Customer Support Agents and VIP Account Managers; Be meticulous in identifying mistakes, areas of improvement, as well as underlining positive aspects when checking the Chats/Emails/Calls; Provide detailed and structural feedback on the VIP CS/AM Agents' performance; Be able to clearly express your point of view to those you evaluate; Cooperate with the VIP Trainer to create Performance Improvement Plans for VIP CS/AM Agents; Cooperate with the VIP CS and VIP AM teams to be on track with the processes set for VIP CS/VIP AM agents; Inform the Management about the cases requiring urgent attention; Share your ideas/suggestions on improving the current processes of communication with VIP users; Perform the tasks that are sometimes repetitive, yet involve the elements of creativity. Experience you'll need to bring: Upper Intermediate level of English; At least 1 year of experience in Customer Support/Account Management departments; Experience with the customer communications tools (ideally, Intercom and Unitalk); Experience in Gambling/Betting and/or advanced level of sports knowledge would be a plus; Experience on a similar role would be a plus. It's a perfect match if you have those personal features: Thoroughness, attention to detail; Strong communication skills; Problem-solving skills; Self-organization and proactiveness. Our clients offer competitive benefits to support your professional and personal growth, including: Health & Wellness Focus; Global Medical Coverage; Growth Opportunities; Benefits Programs (compensation for the gym/stomatology/psychological service & etc.); Performance-Driven Rewards; Dynamic Work Environment. Apply, and let your growth journey begin.

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