Customer Quality Engineer

About the role

PHINIA: Advancing sustainability today, powering a cleaner tomorrow. PHINIA is an independent, market-leading, premium solutions and components provider with over 100 years of manufacturing expertise and industry relationships, with a strong brand portfolio that includes DELPHI®, DELCO REMY® and HARTRIDGE™. With over 12,500 employees across 43 locations in 20 countries, PHINIA is headquartered in Auburn Hills, Michigan, USA. At PHINIA, we Provide fuel systems, electrical systems, and aftermarket products and solutions of the highest quality - developed and manufactured responsibly - that are designed to enhance efficiency and reduce the environmental impact of vehicles, industrial machinery, and other applications. In doing so, we contribute to a cleaner tomorrow, treat our people and surrounding communities with respect, and hold ourselves accountable to robust ethical standards. Our Culture PHINIA promotes and cultivates an inclusive culture and diverse perspectives, strives to maintain its reputation for excellence, thrives on the power of collaboration, and fosters the development of our talented employees. We believe in making a positive impact through our business and actions, and we take our collective responsibility seriously. Career Opportunities We believe in building a brighter tomorrow for our employees as well as our customers and encourage you to learn about our long history, strong culture, new technologies, and future vision. We offer a strong local presence and interesting global opportunities. Join us on this shared journey toward a brighter tomorrow. JOB PURPOSE PHINIA: Advancing sustainability today, powering a cleaner tomorrow. PHINIA is an independent, market-leading, premium solutions and components provider with over 100 years of manufacturing expertise and industry relationships, with a strong brand portfolio that includes DELPHI®, DELCO REMY® and HARTRIDGE™. With over 12,500 employees across 43 locations in 20 countries, PHINIA is headquartered in Auburn Hills, Michigan, USA. At PHINIA, we Provide fuel systems, electrical systems, and aftermarket products and solutions of the highest quality - developed and manufactured responsibly - that are designed to enhance efficiency and reduce the environmental impact of vehicles, industrial machinery, and other applications. In doing so, we contribute to a cleaner tomorrow, treat our people and surrounding communities with respect, and hold ourselves accountable to robust ethical standards. Our Culture PHINIA promotes and cultivates an inclusive culture and diverse perspectives, strives to maintain its reputation for excellence, thrives on the power of collaboration, and fosters the development of our talented employees. We believe in making a positive impact through our business and actions, and we take our collective responsibility seriously. Career Opportunities We believe in building a brighter tomorrow for our employees as well as our customers and encourage you to learn about our long history, strong culture, new technologies, and future vision. We offer a strong local presence and interesting global opportunities. Join us on this shared journey toward a brighter tomorrow. Job purpose We are looking for an enthusiastic candidate to join our growing PHINIA Quality team as a Customer Quality Engineer! This position will support us in quality function and reports to Quality Manager.

Responsibilities

• Ensure to execute the agreement. Establish reasonable warranty control procedure.
• Control the risk in the warranty area in product lifecycle.
• Ontime and Dynamic response to customer 0KM/field complaints, acting in customer stratification plane to take proper activities.
• Build up good relationship with customers. Ensure customers are satisfied with products and service.
• Representation of company as the customer contact window, liaising with the quality, engineering
• and warranty teams of vehicle manufacturers and OEMs, and responsible for the whole process of
• 0KM/warranty/Change Management issues.
• Handling customer complaints, OKM and warranty incidents ; leading problem analysis using 8D,
• A3 and 5Why methodologies; driving root cause analysis; developing and monitoring corrective and preventive actions (CAPA); ensuring issues are resolved on schedule at the customer site; and implementing look across solutions within the plant
• Respond to customer demands in the first instance and coordinate internal resources to support
• on-site problem handling, emergency meetings and immediate communication for customers,
• meet customers' time-sensitive requirements, and ensure timely response to quality issues to
• guarantee customer satisfaction.
• Accomplish tasks assigned by supervisor or manager
• Make safety and environment the most important criteria in the working area and for the individual

Requirements

• Bachelor degree in Quality or Mechanical Engineering/Electrical or related field or equiv

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