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Systems Support Specialist

External
sglottery logoSglottery · Usa-oh-glenwillow-30310 Emerald Valley Parkway
Full-timeOn-siteToday
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Requirements

  • Education
  • Bachelors degree in related field preferred
  • Years of Related Experience
  • Years of experience 5 to 8 years

Benefits

$94,000 annuallyPhysical RequirementsWork ConditionsThis job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.Vision insurance

Additional Information

Scientific Games: Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward. Position Summary Job Description The Systems Support Specialist serves as the primary technical point of coordination between the Lottery and internal development and systems teams, supporting the execution and delivery of approved technical solutions. This role focuses on the configuration, integration, testing, and operational support of promotions, digital content, system interfaces, and data exchanges across multiple platforms and environments. The Systems Support Specialist works closely with development and Systems teams to support implementation activities, validate data accuracy and interface functionality, and ensure environments are prepared for production. The role also supports the LIM content process, provides cross-system reporting and data extracts, and assists with issue triage and resolution to ensure stable, reliable technical solution execution. Support execution and operational management of technical solutions across systems, interfaces, and environments in support of Lottery needs Coordinate with development teams to support configuration, testing, and deployment of system functionality to production. Configure, validate, and support system interfaces and data flows to ensure accurate and timely information delivery. Maintain system components and environments, ensuring approved production software versions and stability. Track implementation activities, testing cycles, and deployment readiness using defined procedures. Validate production changes prior to release, ensuring data integrity and operational readiness. Partner with Systems and Operations teams to support QA, UAT, deployments, and post-release support. Collaborate with Product and Sales Analytics teams to support system needs driven by business priorities and performance trends. Create and distribute files, data extracts, and reports for cross-functional and lottery use.

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