Injury Sales Agent

About the role

The Mission Berry Law is looking for a Personal Injury Sales Agent who thrives in a competitive, mission-driven environment and is passionate about helping injured clients take the next step toward justice, recovery, and fair compensation. The Personal Injury Sales Agent converts prospective clients into Berry Law clients by delivering a white-glove intake and consultation experience, building trust quickly, and consistently meeting or exceeding sales targets. This role ensures injured clients feel heard, respected, and confident that Berry Law will fight for them during one of the most challenging times in their lives. Key Outcomes (Accountabilities) 1. Revenue & Conversion Performance Meet or exceed monthly and quarterly sales conversion targets while consistently converting qualified personal injury leads into retained clients. Maintain disciplined follow-up to maximize every conversion opportunity. Success Metrics: Conversion rate targets met or exceeded Monthly and quarterly sales targets achieved Lead-to-client conversion velocity 2. Client Experience Excellence Deliver a white-glove intake experience that reflects Berry Law 's commitment to serving injured clients with compassion and urgency. Every interaction should leave clients feeling valued, understood, and confident in their decision to work with Berry Law . Success Metrics: Client satisfaction scores (CSAT/NPS) Professional communication quality across phone, email, and text Positive feedback and testimonials from prospective and retained clients First-call resolution rate and intake completion speed 3. Lead Management & CRM Discipline Maintain accurate, real-time documentation of all client interactions and sales activity to ensure a strong and reliable sales pipeline. Treat the CRM as the single source of truth for client relationships. Success Metrics: 100% documentation of interactions in CRM within 24 hours Timely follow-up on inbound and outbound leads (within SLA) Accurate pipeline management and forecasting Lead response time and follow-up cadence adherence 4. Sales Process Execution Execute Berry Law 's proven personal injury sales process with precision while continuously improving through coaching, training, and self-assessment. Master the art of consultative selling that prioritizes client needs during vulnerable moments. Success Metrics: Adherence to sales scripts and consultation structure Demonstrated improvement through coaching sessions Active participation in sales training and development programs Call quality scores and peer review feedback 5. Medical & Case Assessment Acumen Quickly assess the viability and value of personal injury cases by understanding medical terminology, injury types, treatment protocols, and insurance considerations. Identify high-value cases and red flags efficiently. Success Metrics: Accuracy in case qualification and assessment Ability to ask relevant medical and treatment questions Understanding of injury severity and long-term implications Effective communication with clients about medical aspects of their case 6. Team Contribution & Culture Contribute to a high-performance, competitive team environment aligned with Berry Law 's mission and values. Lift others while pursuing personal excellence. Success Metrics: Collaboration effectiveness with intake, legal, and marketing teams Positive contribution to team culture and morale Support of team sales targets and collective initiatives Knowledge sharing and mentorship of new team members Competencies (What A Players Demonstrate) Competitive Drive Strong internal motivation to win and achieve targets History of success in competitive environments (sales, athletics, academics, healthcare) Thrives on performance metrics and leaderboards Medical & Healthcare Literacy Understanding of medical terminology, injury types, and treatment processes Ability to discuss injuries, diagnoses, and treatment plans with clients Familiarity with healthcare systems, insurance claims, and medical documentation Comfort navigating conversations about pain, suffering, and recovery Empathy & Emotional Intelligence Deep empathy for clients experiencing pain, trauma, and life disruption Ability to balance compassion with professional boundaries Skilled at de-escalating emotional situations Recognizes when clients need extra support or reassurance Curiosity & Listening Skills Asks insightful, open-ended questions to understand client injuries and circumstances Actively listens without interrupting Adapts communication style based on client personality, injury severity, and emotional state Coachability Welcomes feedback and implements coaching quickly Demonstrates continuous improvement week over week Seeks out learning opportunities proactively Adaptability Thrives in a fast-paced, evolving environment Quickly learns personal injury law concepts and case evaluation criteria Pivots strategy based on client feedback and case circumstances Persistence &

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