ServiceNow ITAM Architect

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SailPoint, the industry leader in Identity Security, is looking for an experienced ServiceNow ITAM Architect to join our cross-functional Service Management team. This individual will be a key team member in our growing and impactful organization as SailPoint continues to scale globally as the industry leader in Identity Security. This position will report directly to our Sr. Manager of Service Management and will work on our ServiceNow AI platform, supporting ServiceNow solution design, custom development, and platform enhancements for technology workflows across the ServiceNow AI platform. The ServiceNow ITAM Architect will have at least 5 years of experience implementing, configuring, and managing the ServiceNow platform and have strong domain expertise in ITAM, and ITOM. This candidate should have a mastery of ServiceNow ITAM processes, have technical leadership experience in executing an enterprise asset strategy and possess proven ServiceNow ITAM implementation skills. Candidates must have hands on ServiceNow development experience building outcome-focused solutions for large-scale enterprise(s), aligned to leading practices. As the ServiceNow ITAM Architect , you will lead and guide our ITAM modules (HAM & SAM) roll-out focused on centralizing our enterprise asset inventory and establishing a governance control plane in our ServiceNow AI platform. The job is responsible for creating innovative solutions in a constantly-changing business environment, and ensuring solution delivery aligns to technical governance policies (in partnership with our ServiceNow architects). Expect to work in cross-functional teams across IT, Cybersecurity, Legal, Finance, and Risk & Compliance in support of the company's ServiceNow platform operations and strategy. Your primary focus will be leading the ITAM domain on the ServiceNow AI platform as prioritized by the platform owner, business leaders and architects within the unified platform roadmap and strategy. You will serve as a trusted advisor in the ITAM domain interfacing with internal customers to deliver outcomes, as well as transform requirements into fully functional cross-modular solutions within the ServiceNow AI platform. This includes building fit-for-purpose Service Management solutions to optimize processes and procedures with AI/automation, modern/intuitive interfaces within Service Portal and workspaces, actionable dashboards, integrations with existing data sources and tools, and more. The successful candidate will have a passion for ServiceNow as the AI workflow engine of the business, be obsessed with customer service, and have a desire to see continued expansion/adoption of the ServiceNow platform across the organization. Come make your mark in a high energy environment at one of the most consistently highest rated "best places to work" in Austin over the past 13 years! This is a full-time remote position based in the US. We do include an in-person interview as part of our process. Job Responsibilities Including, but not limited to: Contribute to the ServiceNow AI platform roadmap and strategy Lead the outcome-focused delivery of ServiceNow ITAM capabilities Enforce technical governance policies (platform engineering and development standards) Manage ServiceNow code quality control processes Work collaboratively with our ITOM & CMDB experts, infrastructure teams, and vendor(s) Serve as our ITAM expert across ServiceNow AI platform delivery and AI-powered self-service workflows Lead workshops, tech solutioning, development, and unit testing for ITOM Discovery and/or Service Mapping and/or ITAM HAM Pro / ITAM SAM Pro Provides input and sign off on solution design for complex features Advocate for ServiceNow as the AI digital front door and enterprise asset management platform Design, develop, and deploy ServiceNow ITAM features (HAM & SAM) Set up On-premise and SaaS provider integrations to 3rd party asset applications (e.g., MS Office, Adobe Cloud, SCCM/InTune/Entra, Tanium, Jamf, etc.) Execute discovery runs to ensure like-for-like functionality and validate data collection Create and utilize reports and dashboards to demonstrate current and historical usage Assist with configuring content libraries, SCCM, InTune, Entra, Tanium and Jamf Service Graph Connectors Load, manipulate and maintain enterprise asset data between ServiceNow and other systems Monitor health, usage, and overall compliance of ServiceNow and its integrated applications Configure and customize platform components and extend ServiceNow functionalities using UI builder, portal designer, client/server-side scripting, UI policies, business rules, and Flow Designer (aka Workflow Studio). Collaborate with architects, product owners, and internal customers to understand requirements and deliver high-quality technical solutions on time. Support the team in managing operational work: tier-2 support and troubleshooting for ServiceNow incidents and operational requests

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