Customer Support Executive

Responsibilities

• What We Need
• How We Work
• As a Customer Support Executive, Corpay will set you up for success by providing:
• Assigned workspace in the Meriden office
• Company-issued equipment
• Formal, hands-on training
• Answering telephone calls and responding to emails from Service Centre user and Drivers seeking assistance with products or services.
• Handling the work booking process for clients, including scheduling workshop appointments, reservations through the 1link platform.
• Managing cancellations, rescheduling, and modifications to bookings, ensuring customers are informed of any changes and alternative arrangements are made if necessary.
• Documenting customer interactions in the company's CRM system.
• Taking users of the products through the key journeys and provide assistance where necessary.
• Assisting account related financial based queries to conclusion and process any actions that sit behind this.
• Understanding the purposes of the complete product range and be familiar with the key system benefits.
• Qualifications & Skills
• Previous experience in a customer service role, particularly in a call centre environment can be beneficial.
• Excellent telephone, clear verbal and written communication abilities to effectively interact with customers and colleagues, convey information clearly.
• The ability to listen attentively to customers, understand their needs, and respond appropriately.
• Strong analytical and critical thinking skills to resolve customer issues efficiently.
• Ability to work collaboratively with colleagues and contribute to a positive team environment.
• The ability to handle multiple tasks simultaneously whilst maintaining attention to detail and capturing accurate information.
• About Corpay
• About Corpay
• Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.
• Learn more about Corpay: https://www.corpay.com
• Transparency & Compliance
• Equal Opportunity Employer
• Use of Artificial Intelligence in Hiring
• Corpay may use artificial intelligence (AI) and other technol

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