Sales Administrator - Iberia

About the role

YOUR OPPORTUNITY The Sales Admin plays a key support role within the Commercial Operations team, acting as a first point of contact for Sales across Iberia and supporting alignment with the wider region. Building on existing market responsibilities, the role provides additional support to help embed more consistent ways of working across markets. The focus of the role is to support commercial teams with day‑to‑day activity, helping to simplify processes, improve consistency, and ensure information and reporting are clear and reliable so that frontline teams can operate more effectively. Working alongside central and local teams, the role contributes to the development and rollout of agreed standards and ways of working, supporting the implementation of a multi‑market "Bacardi Way" approach across Europe ABOUT YOU You are a collaborative team player who enjoys working closely with Sales and Commercial Operations on day‑to‑day delivery. You are comfortable asking questions, sharing ideas, and constructively challenging where needed to help the team get to the best outcome. You are detail‑oriented and proactive, with a strong interest in working with data and helping turn it into clear, practical insights that support everyday decision‑making. You enjoy working alongside commercial teams to support plans, reporting, and execution, and are motivated by seeing your work help markets and frontline teams operate more effectively. With a focus on accuracy, efficiency, and follow‑through, you look for opportunities to improve reporting and processes, helping to make things simpler and more consistent across multiple markets. You act with integrity, take pride in doing the right thing, and bring a positive, practical mindset to solving problems, approaching challenges with openness and a willingness to learn WHAT IS SUCCESS Reliable day‑to‑day Sales support, acting as a responsive and trusted first point of contact Accurate and timely delivery of reporting, data, and administrative tasks Contribution to simpler, more consistent ways of working across markets through standard processes and tools

Responsibilities

• WITH OUR CONSUMER AT THE HEART YOUR KEY FOCUS WILL BE:
• First-line support for Amalia/Asseco issues, process queries, contract entry, rebate submission support, territory updates, and guidance on administrative workflows.
• Provide updates on contract status, rebate progress, territory changes, new starter setup; share recurring issues and support needs.
• Align on workflow changes, escalate systemic issues, ensure data accuracy across Amalia, coordinate process improvements.
• Submit and validate data changes, ensure adherence to internal naming conventions, resolve master data discrepancies for accounts, products, territories, and rebates.
• Ensure accurate rebate data entry, confirm contract details, align on payment validation, support audit trails.
• Troubleshoot technical issues with Amalia, support upgrades, manage user access for new starters, validate integrations.
• Coordinate onboarding for new starters regarding system access, territory assignments, and required tools.
• Build and deploy surveys, support data collection for campaigns, share feedback from sales teams.
• Provide content for onboarding materials, share process changes, request training sessions for new workflows.
• Escalate platform issues, request fixes, coordinate roadmap updates, validate changes impacting workflows.

Requirements

• THE SKILLS AND EXPERIENCE NEEDED TO CREATE YOUR LEGACY
• System and process administration (Amalia or similar SFA/CRM tools): basic troubleshooting, data entry, validation, user access management
• Data accuracy and master data management: attention to detail when maintaining accounts, products, territories, contracts, and rebates
• Reporting and workflow support: tracking contract status, rebates, territory changes, and new starter setup
• Strong communication skills: clear updates to Sales and stakeholders on status, progress, and next steps
• Stakeholder coordination: working with Sales, Commercial Ops, IT, and Finance to resolve queries and align on processes
• Issue escalation and follow‑up: identifying recurring problems, knowing when and how to escalate, and ensuring closure
• Organised and methodical working style: managing multiple requests while meeting deadlines
• Process awareness and continuous improvement mindset: spotting inefficiencies, supporting workflow changes, documenting updates
• Learning mindset and adaptability: supporting system upgrades, new processes, onboarding, and evolving ways of working
• Fluent in Spanish, Portuguese and English
• PERSONAL QUALITIES
• SHARE OUR PASSION AND ENTREPRENEURIAL SPIRIT
• Belonging : You have a strong capacity to create a culture of 'Belonging', where people feel appreciated for who they are, what they do, and who they can become
• Self-Awareness : You have high levels of self-awareness, are reflective and know yourself well, understanding both your own strengths and wea

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