Health Concierge Clinical Scheduling Coordinator

About the role

Join Australian Unity's Clinical Health Concierge team as a Scheduling Coordinator , where you'll play a vital role in connecting customers with the right healthcare professionals at the right time. This is a great opportunity to gain hands-on experience in healthcare coordination while working in a supportive, office environment with comprehensive training provided.

Responsibilities

• Coordinate and schedule clinical staff appointments to meet customer needs
• Make daily changes to schedules as needed, ensuring customers receive timely care
• Respond to scheduling change requests from clinicians and customers
• Liaise with third-party providers when additional clinical staff are needed
• Use scheduling systems (Salesforce and other platforms) to manage appointments and maintain accurate records
• Provide administrative support including managing emails and answering calls
• Communicate with team leaders about staffing needs and availability
• Ensure all customer and staff information is kept up-to-date and accurate
• What You Bring
• Experience in scheduling and rostering environments (highly desirable).
• Sound understanding of administration procedures and general business practices.
• Initiative in completing tasks to tight deadlines and the flexibility to handle constantly changing priorities.
• Proficient in Microsoft Office suite (Word, Excel, PowerPoint, Outlook).
• Well-developed interpersonal and communication skills (written and verbal) and e mpathy with customers and relatives.
• Compliance with relevant screening requirements eg Qualifications, Working Rights and other regulatory checks required.
• Certificate III or above qualification in community, aged care or administration is desirable.
• What's On Offer
• Competitive hourly rate of $35.15 + super
• May 18th start with comprehensive training
• Full-time hours, Monday to Friday
• The chance to work for a values-driven organisation making a positive impact in Australia

Benefits

Additional Information

Clinical Scheduling Coordinator (Contract) Location: West Perth (In Office) Hours: Full-time, Monday to Friday, 9:00am-5:00pm Pay: $35.15 per hour + super Duration: 18 Month Contract About Our Client We are partnering with one of Australia's most respected member-owned wellbeing organisations, with a proud history spanning over 180 years. They deliver meaningful health, financial, and care services aimed at improving lives and creating Real Wellbeing for their members and communities nationwide.

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