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Senior Lead, Small Business Collections (Hybrid)

External
enova logoEnova · Denver, CO
$80K–$102K/yrFull-timeOn-site1d ago
ClassificationLeadershipMachine LearningStrategic Planning
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About the role

As a Senior Lead, Small Business Collections, you will drive the operational strategy and performance excellence of our pre-charge off collections team. This role focuses on fostering a high-performance culture through strategic mentorship, data-driven process optimization, and the implementation of innovative, scalable solutions. You will be responsible for balancing operational efficiency with an exceptional customer experience, championing continuous improvement, and building collaborative partnerships across the organization to achieve organizational goals.

Responsibilities

  • Lead and optimize collections team performance by setting strategic goals, refining operational structures, and driving KPI maximization.
  • Leverage data trends in reporting to identify procedural challenges and implement sustainable process improvements.
  • Champion continuous improvement in dialer efficiency and operational workflows to drive maximum results.
  • Cultivate high-performing teams by implementing best practices, targeted coaching, and professional development strategies.
  • Build and maintain collaborative partnerships, proactively addressing the needs of key business stakeholders.
  • Oversee the end-to-end recruitment lifecycle, from conducting interviews and making hiring decisions to managing comprehensive onboarding programs for new talent.
  • Facilitate regular one-on-one coaching and performance reviews to foster growth and accountability.
  • Execute ad-hoc strategic initiatives as directed by management to support organizational goals.

Requirements

  • 5 years of leadership experience in Consumer or B2B Collections
  • Experience in fintech, digital lending, or a customer-oriented bank.
  • Expertise in building strong relationships with internal and external business partners
  • Ability to quickly resolve problems and adapt to changes with ease
  • Experience making data driven decisions
  • Familiarity with the US regulatory landscape for commercial and consumer collections (FDCPA, state-level rules)
  • Passionate about AI and how to incorporate these technologies to better serve and support borrowers

Benefits

Benefits & Perks:Our hybrid roles require in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This schedule fosters collaboration, team connection, and strategic planning, enhancing communication and effectiveness to drive results.Health, dental, and vision insurance including mental health benefits401(k) matching plus a roth option (U.S. Based employees only)PTO & paid holidays offSabbatical program (for eligible roles)Summer hours (for eligible roles)Paid parental leaveDEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)Employee recognition and rewards programCharitable matching and a paid volunteer day...Plus so much more!About EnovaHealth insuranceDental insuranceVision insurance401(k)Paid time offRemote work optionsPerformance bonusParental leave

Additional Information

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time. #BI-Hybrid #LI-Hybrid

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