F-35 Help Desk Specialist - Active Secret clearance

Requirements

• BMC Remedy Ticketing System, Help Desk Support, IT Help Desk Certifications:
• CompTIA Security+ CE | CompTIA - CompTIA Experience:
• 5 + years of related experience US Citizenship Required:
• Yes
• Job Description:
• Transform technology into opportunity as a Help Desk Specialist at GDIT. Shape what's next for mission-critical government projects while shaping what's next for your IT career.
• MEANINGFUL WORK AND PERSONAL IMPACT
• As a Help Desk Specialist , the work you'll do at GDIT will be impactful to the mission of the JSF F-35 support team in Miamisburg, OH:
• Provides first-tier software, hardware and printing technical assistance to computer users.
• Answers questions or resolve computer problems for clients in person, email, via telephone, or electronically.
• May provide assistance concerning the use of computer hardware, software, and printing.
• Responds to and diagnoses problems through discussions with users.
• Provides timely support to end users on a variety of issues, to include identifying, researching, resolving, and following up on technical problems.
• Serves as focal point for customer concerns.
• Documents, tracks, and monitors the technical problems to ensure a timely resolution.
• Interact with multiple teams to include system administrators, network technicians, infrastructure technicians, and application engineers to restore service and/or identify and correct core problem.
• Simulates or recreates user problems to resolve operating difficulties.
• Recommends systems modifications to reduce user problems.
• A working knowledge of the M365 office suite, MS Teams, and the windows operating system.
• WHAT YOU'LL NEED TO SUCCEED:
• Bring your service desk expertise along with a drive for innovation to GDIT. Our Help Desk Specialist must have:
• Security Clearance Level: Active Secret clearance
• Required Experience:
• 5 years of directly related experience supporting help desk Tier 1, Tier 2 and/or Tier 3 operations, preferably supporting a large-scale government customer.
• Experience providing technical support for microcomputer hardware, networks, account administration, and office automation software via telephone, as appropriate.
• Experience with Remedy/Help Desk Management Systems.
• Progressive experience in the management of a technical support team.
• Experience developing and providing Service Level Agreements and Help Desk deliverables.
• Required Certifications: DoD 8140 Work Role (411) Technical Support Specialist - Basic: Security+ CE and Industry certification: AZ-900 - Microsoft Azure Fundamentals.
• Education: BS/BA degree in Computer Science, Information Sciences, or related IT discipline. Allowable Substitution: 6 years of additional work experience without a degree or 2 years of additional experience with an AS/AA Degree.
• Location: Onsite in Miamisburg, OH
• US Citizenship required
• GDIT IS YOUR PLACE
• At GDIT, the mission is our purpose, and our people are at the center of everything we do.
• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Flexibility: Full-flex work week to own your priorities at work.
• Community: Award-winning culture of innovation and a military-friendly workplace
• OWN YOUR OPPORTUNITY
• Explore a career in software development at GDIT and you'll find endless opportunities to grow alongside colleagues who share your dedication to advancing innovation.
• The likely hourly rate for this position is between $29.43 - $39.81. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
• Scheduled Weekly Hours:
• 40
• Travel Required:
• None
• T elecommuting Options:
• Onsite
• Work Location:
• USA OH Miamisburg
• Additional Work Locations:
• Total Rewards at GDIT:
• Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax

Benefits

Additional Information

Type of Requisition: Regular Clearance Level Must Currently Possess: Secret Clearance Level Must Be Able to Obtain: Secret Public Trust/Other Required: None Job Family: Technical Support Services Job Qualifications:

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