Digital Service Leader

Responsibilities

• Drive critical growth enablers, such as service agreement base growth and repairs (pull-through), in partnership with Sales.
• Collaborate with ASLs and ASMs to align processes and increase effectiveness.
• Develop and maintain key customer relationships across the region.
• Build and execute robust customer connection processes.
• Own WIP responsibility with effective business forecasting.
• Manage budget control responsibilities, including expense containment for fleet, uniforms, tools, T&E, safety equipment, etc.
• Mitigate risk related to service agreements and service repair work.
• Drive continuous improvement through ongoing process reviews and training, where appropriate. Ensure standard service work processes are created and followed.
• Proactively assess and plan workforce needs in partnership with Sales to understand market demands. Leverage productivity tools to evaluate team performance.
• Effectively attract, coach, counsel, train, and develop all Digital Service team members. Ensure skill competency in customer service, processes, and technical capabilities to the highest degree possible.
• Ensure environmental, health, and safety compliance within the team.
• Connect and engage with field teams as required.
• Oversee training to ensure a safe and productive work environment both in the shop and at customer sites.
• Leverage productivity tools to support team evaluation, associate leadership, and development.

Requirements

• Excellent leadership and people management capabilities.
• Exceptional interpersonal and communication skills.
• Strong written communication abilities with keen attention to detail.
• Ability to communicate effectively with customers in issue resolution and escalation situations, both verbally and in writing.
• Highly skilled at influencing with and without direct authority.
• Ability to collaborate and communicate effectively with both Sales staff and team members.
• Minimum of five (5) years of experience managing and coaching large teams and organizing work schedules, and three (3) years of experience in HVAC or a related field involving technical systems, equipment, or skilled trades.
• Project management skills to oversee and drive successful execution of startups and customer requests.
• Strong business acumen and analytical skills, with demonstrated knowledge of P&L and annual operating plans.
• Proficiency in Microsoft applications; Salesforce experience is considered an asset.
• A valid driver's license held for a minimum of 12 months, with no major or frequent traffic violations.
• Practical experience, relevant skills, and alignment with our leadership principles.
• Language Requirements:
• English fluency (oral and written) is required .
• Full professional working proficiency in French (oral and written) is an asset .
• Regular overnight and local travel is required monthly within the country, with occasional overnight travel outside Canada.
• Annual Base Salary Range or Hourly Base Pay Range:
• $86,300.00 - $155,435.00 Compensation Type:
• Salary Incentive Eligible:
• Yes Sales Commission Eligible:
• No

Benefits

Additional Information

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies , and through our businesses including Trane® and Thermo King , sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Learn about our benefits designed for you to Thrive at work and at home. We boldly go. Where is the work: Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires. What's in it for you: In this role, you will lead the Canada Region and be responsible for execution strategy and the achievement of business results. This position is responsible for the strategic outlook of the region and is expected to lead effective change management efforts while maintaining critical relationships with key customers. The Digital Service Leader leads a team of Tech Team Leads and Remote Service Specialists (RSS) to execute digital service offerings, support EHS initiatives, foster employee engagement and development, and achieve business targets. This role reports to the Regional Service Operations Leader.

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