Platform Operations Analyst

About the role

Welcoming, collaborative and having the opportunity to make an impact - is how our employees describe working here. Galileo is a financial technology company that provides innovative and revolutionary software products and services that power some of the world's largest Fintechs. We are the only payments innovator that applies tech and engineering capabilities to empower Fintechs and financial institutions to unleash their full creativity to achieve their most inspired goals. Galileo leads its industry with superior fraud detection, security, decision-making analytics and regulatory compliance functionality combined with customized, responsive and flexible programs to accelerate the success of all payments companies and solve tomorrow's payments challenges today. We hire energetic and creative employees while providing them the opportunity to excel in their careers and make a difference for our clients. Learn more about us and why we work here at https://www.galileo-ft.com/working-at-galileo . As a Platform Operations Analyst, you will act as a key bridge between business stakeholders and technical teams. You are responsible for defining, developing, and implementing processes and tools-specifically within Salesforce that simplify associate workflows and improve the experience for our stakeholders. This role sits within the Operations Infrastructure team, part of Global Operations Strategy and Transformation, focusing on aligning people, processes, and tools with company priorities.

Responsibilities

• Business Analysis & Solutioning: Partner with internal stakeholders to understand operational needs, document current-state workflows, and develop end-to-end future-state designs.
• Salesforce Administration & Development: Perform day-to-day Salesforce administration, including user management, permission sets, and data integrity audits.Design and develop Salesforce solutions using Flow Builder and other declarative tools to automate business processes. Maintain and update custom objects, fields, and page layouts to support evolving business requirements.
• Requirement Engineering: Define clear requirements, user stories, and acceptance criteria for new system features and tools.
• Implementation Support: Partner to build and deploy tools, ensuring technical solutions meet the defined business needs.
• Testing & Demos: Organize and coordinate comprehensive end-to-end test cases for User Acceptance Testing (UAT) and conduct user demos.
• Change Management: Support the implementation and go-live of new features by helping establish training, documentation, and communication plans.
• Continuous Improvement: Solicit user feedback to iterate on existing tools and define standard metrics to measure the outcome of implementations.

Requirements

• Education: Bachelor's Degree in a business or technical field.
• Experience: 5+ years of experience as a Salesforce Administrator/Business Analyst
• Technical Proficiency: Salesforce, proven experience with Salesforce administration and declarative development (Flows, Process Builder, etc.). Salesforce Certification (Admin or App Builder) is strongly preferred.
• Communication: Strong verbal and written communication skills with the ability to distill complex concepts for different audiences.
• Problem Solving: Ability to structure ambiguous problems and independently determine methods to execute solutions with limited assistance.
• Ability: to handle multiple tasks simultaneously while remaining self-directed and comfortable with shifting priorities.
• Collaboration: Nurture positive working relationships within established networks and work effectively in a team-based environment.
• Financial or payment industry experience.
• Experience working in an Agile environment.
• Lean Six Sigma experience or familiarity with process improvement methodologies.
• Excellent proficiency in Google Suite and MS Office.
• Compensation and Benefits
• The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location.
• This role may also be eligible for a bonus and/or long term incentives. Your recruiter will provide more information to you. All roles are eligible for competitive benefits. More information about our employee benefits can be found in the link below.

Benefits

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