AI Infrastructure and IT Manager

About the role

Laurel's Business Technology team is dedicated to providing reliable, secure, and easy-to-use technology for our employees. This role is crucial for managing our internal IT environment, supporting end-users, and ensuring the company adheres to strict information security and compliance standards required by our clients. You will manage the internal IT team and help it grow over time.

Responsibilities

• IT Operations & Infrastructure
• Oversee day-to-day management, reliability, and performance of corporate IT systems and endpoints
• Manage and scale cloud-first IT infrastructure (identity, device management, collaboration tools)
• Own lifecycle management of employee hardware, software, and access
• AI Infrastructure & Emerging Technology
• Support and manage internal AI tooling and infrastructure used across the company
• Partner with Engineering and Security to ensure responsible, secure, and scalable use of AI systems
• Evaluate and implement AI-driven tools to improve internal productivity and automation
• SaaS & Identity Lifecycle Management
• Own SaaS application ecosystem (e.g., Microsoft 365, Slack, Zoom, etc.)
• Design and automate onboarding/offboarding workflows, including provisioning and deprovisioning access
• Ensure proper access controls, least-privilege principles, and audit readiness across systems
• Maintain integrations between identity providers (Entra ID/Okta) and downstream applications
• Networking & Office Infrastructure
• Manage and maintain office IT infrastructure, including networking, Wi-Fi, conferencing systems, and physical IT environments
• Partner with workplace and facilities teams to support office expansions and improvements
• Ensure secure and reliable connectivity for both in-office and hybrid employees
• Security & Compliance
• Drive and support security and compliance initiatives (e.g., DPO, TIA, SOC 2 readiness)
• Implement and maintain core security controls across endpoints, identity systems, and SaaS tools
• Partner with external legal, audit, and security teams as needed
• Vendor & Asset Management
• Negotiate and manage relationships with IT vendors and service providers
• Oversee procurement, licensing, and cost optimization for IT tools and services
• Documentation & Support
• Build and maintain clear documentation and scalable IT support processes
• Establish and improve SLAs for internal support and service delivery
• Participate in on-call rotation for critical systems
• Team & Culture
• Raise the bar for IT quality, security, and user experience
• Champion best practices and continuous improvement across corporate IT

Requirements

• The following are our non-negotiables for candidates.
• Core Requirements
• 5+ years of experience managing corporate IT infrastructure in a modern, cloud-first environment
• Strong experience with AI tooling, AI Coding, and Systems management with AI
• Strong experience with Microsoft 365, Entra ID (Azure AD), MacOS, and endpoint management systems
• Proven experience managing SaaS ecosystems and identity lifecycle (onboarding/offboarding)
• Experience supporting security and compliance frameworks (SOC 2, ISO, or similar)
• Hands-on experience with office networking and IT infrastructure
• Experience working in high-growth or startup environments
• The following are things that we are looking for in a standout candidate and would help make this role a perfect fit.
• Experience supporting or managing internal AI tools or infrastructure
• Familiarity with automation or scripting (PowerShell, Python, etc.)
• Experience with data warehouses and SQL
• Security certifications (Security+, CISSP, etc.)
• Experience with CI/CD or developer tooling environments
• Flexibility and Logistics:
• Location: This role will be a hybrid location and to be based near one of our company hubs in San Francisco, L

Benefits

Additional Information

Laurel is on a mission to return time. As the leading AI Time platform for professional services firms, we're transforming how organizations capture, analyze, and optimize their most valuable resource: time. Our proprietary machine learning technology automates work time capture and connects time data to business outcomes, enabling firms to increase profitability, improve client delivery, and make data-driven strategic decisions. We serve many of the world's largest accounting and law firms, including EY, Aprio, Crowell & Moring, and Frost Brown Todd, and process over 1 billion work activities annually that have never been collected and aggregated before Laurel's AI Time platform. Our team comprises top talent in AI, product development, and engineering-innovative, humble, and forward-thinking professionals committed to redefining productivity in the knowledge economy. We're building solutions that empower workers to deliver twice the value in half the time, giving people more time to be creative and impactful. If you're passionate about transforming how people work and building a lasting company that explores the essence of time itself, we'd love to meet you.

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