Senior Product Manager, Servicing

About the role

Shape a brighter financial future with us. Together with our members, we're changing the way people think about and interact with personal finance. We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we're at the forefront. We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. SoFi's Loan Servicing team owns the post-loan funding experience for millions of members across SoFi's lending products. We are looking for a Senior Product Manager to build and scale our multi-product servicing platform to meet the needs of our members and business. In this role, you will partner closely with engineering, research, data science, design, legal, operations and business stakeholders to bring new capabilities to life and ensure they deliver measurable results. You will also drive member engagement, cross-sell, and ultimately increase member lifetime value as SoFi expands its product offerings. This is a highly cross-functional and high-impact role for a product leader who thrives in ambiguity, can set clear direction in evolving spaces, and is equally comfortable defining strategy and driving execution.

Requirements

• 3+ years of product management experience, preferably in fintech, financial services, or a similarly regulated, data-intensive environment
• Demonstrated ability to own a feature or product area end-to-end
• Strong customer instincts: you can identify the right problems to solve, prioritize confidently, and articulate what "done" looks like for our members
• Enough technical fluency to have credible conversations with engineers about system architecture, trade-offs, and feasibility
• Clear written and oral communication: you write quality documents, run focused meetings, and know how to tailor the message for engineers vs. leadership
• Experience using data to drive decisions by pulling metrics, reading results, and iterating based on evidence
• Ability to manage cross-functional stakeholders (engineering, ops, compliance, legal, finance) and keep execution on track within a multi-team environment
• Experience in lending, loan servicing, payments, or financial services operations
• Familiarity with third-party servicer integrations or complex vendor relationships alongside product work
• Exposure to compliance adjacent product work: fair lending, regulatory reporting, or audit readiness
• Comfort with SQL or self-serve data analysis tools to diagnose borrower behavior and product outcomes
• Experience working on legacy system modernization or platform migration initiatives
• Compensation and Benefits
• The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location.
• To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!
• The Company hires the best qualified candidate for the job, without regard to protected characteristics.
• Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
• New York applicants: Notice of Employee Rights
• Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
• Internal Employees
• If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

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