Business Systems Analyst

About the role

At the University of Waterloo, we create and promote a culture where everyone can reach their full potential. As an employee, you get support & opportunities that empower you to advance your career. Explore how we can bring big ideas to life, together. The University is a welcoming workplace for those of all abilities, interests, and expertise. As part of our workforce, you can do what you do best, every day. Learn more about our recruitment process. Job Requisition ID: 2026-00647 Time Type: Full time Employee Group: Staff Job Category: Business Systems Analysis Employment Type: Permanent Department: Finance - Financial Controls and Systems Hiring Range: $87,620.25 - $109,525.32 Posting Information: This posting is for an existing vacancy. Internal posting expires Thursday May14th at 11:59 PM The Business Systems Analyst ("BSA") works within the Financial Systems team, each member of whom has primary responsibility for a key financial system, with secondary/backup responsibility for one or more other financial systems. This position will have primary responsibility for PeopleSoft Campus Solutions ("Quest"), in particular the Student Financials module of the system. The Student Financials module is a mission‑critical system that directly affects tuition assessment, student accounts, billing, collections, financial reporting, and downstream integrations with external partners and internal finance systems. Errors or delays in configuration or processing may have significant financial, regulatory, and reputational impacts for the University. While this is a career path role, the incumbent will be expected to operate at a USG 11 level, with responsibilities commensurate with the level. Job Description: Primary Purpose The Business Systems Analyst is a position within Finance reporting to the Director, Financial Systems and Controls. The incumbent maintains and enhances financial systems by analyzing business requirements, collaborating on design, testing, and implementing solutions to align the best use of technology to support financial accounting and business processes. This role also supports planned maintenance, updates and configuration required to ensure regulatory, compliance and client needs are met. The incumbent is forward looking and regularly assesses current and future technology needs of Finance relative to transformational efforts. Key Accountabilities Support and maintain the University's financial and finance-related systems - Maintain system configuration (e.g. system attributes, relations, and values thereof) in accordance with established practices to support the overall operations of the University. - Maintain operational system processes to support University business and to provide timely financial information (e.g. import transactions, update financial accounts, post transactions, month end activities, etc.). - Maintain and monitor workflows so that the appropriate users approve transactions and that processes are completed in a timely manner. - Support testing and implementation of system-based business processes and software maintenance packages (e.g. upgrades, critical security patches, etc.). - Participate in cross-functional troubleshooting, analysis and testing with project teams. Participants may comprise of external business partners (e.g. software providers, banking partners, etc.) or University departments (e.g. Information Systems and Technology [IST], Registrar's Office, Graduate Studies and Postdoctoral Affairs, Food Services, Print + Retail Solutions, etc.). - Execute complex analysis, identify root cause of problems, contribute to development of solutions and recommend improvements to maximize system potential. - Review and analyze release notes from software providers to keep informed about enhancements and recommend opportunities for improvement to the University's financial systems. Support system access security and controls - Provide appropriate and secure access to authorized users, including commissioning, de-commissioning and regular reviews in a timely way, ensuring a positive client experience and exceeding client expectations. - Recommend access security and controls that promote strong internal controls, such as separation of duties, appropriate authorization, and audit trails. - Provide ongoing support to financial systems by managing notifications, resolving issues, and addressing more complex, system-related issues. - Assist with system access issues such as logging on, password and browser issues. Support functional system testing processes - Identify test scenarios, develop and continually improve test scripts, and execute testing to validate the development and configuration of financial systems relative to design specifications and business requirements to ensure that system projects/initiatives meet the needs of all stakeholders, including recommending best business practices and adopting strong internal controls. - Support the testing of new/m

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