Sr Director Revenue Recovery

About the role

Our Core Values People First, Last Always All for One & One for All Your Responsibility Extends Beyond Your Job Description Developing You Makes Us Better Don't Accept Complacency - The Status Quo Isn't Good Enough Position Overview The Senior Director, Revenue Recovery is responsible for leading enterprise-wide strategies to optimize cash recovery, reduce revenue leakage, and improve financial performance across the revenue cycle. This role provides executive leadership over denial management, accounts receivable (A/R) follow-up, underpayment recovery, and retrospective revenue opportunities. This leader drives large-scale process improvements, aligns cross-functional teams, and leverages data-driven insights to enhance recovery performance while ensuring compliance and operational efficiency. The role requires approximately 10% onsite travel to support key client and leadership engagements.

Responsibilities

• Lead enterprise revenue recovery strategy across denials management, A/R follow-up, appeals, and underpayment resolution
• Develop and execute initiatives to reduce write-offs, improve overturn rates, and accelerate cash collections
• Identify and recover revenue from previously written-off or underpaid claims through targeted audits and recovery efforts
• Establish and monitor key KPIs including A/R aging, denial rates, recovery yield, and cash acceleration metrics
• Drive root cause analysis across denial trends and implement enterprise-wide prevention strategies
• Partner closely with Coding, Clinical, Billing, Compliance, and Payer Strategy teams to reduce revenue leakage and improve claim accuracy
• Oversee escalation management for complex payer disputes, high-value accounts, and systemic recovery barriers
• Lead standardization of workflows, policies, and recovery strategies across multiple clients or regions
• Provide executive reporting and insights to senior leadership, including financial impact, trends, and optimization opportunities
• Build and develop high-performing recovery and A/R teams, fostering accountability and continuous improvement

Requirements

• Bachelor's degree required; Master's degree preferred (Healthcare Administration, Business, or related field)
• 10+ years of progressive leadership experience in revenue cycle, with deep expertise in A/R, denials, and revenue recovery
• Proven success in improving cash collections, denial overturn rates, and revenue recovery outcomes
• Strong knowledge of payer strategies, reimbursement methodologies, and regulatory requirements
• Experience leading large-scale, multi-site or multi-client revenue cycle operations
• Demonstrated ability to use analytics and reporting to drive operational and financial performance improvements
• Executive-level communication and stakeholder management skills
• Travel Requirements
• Approximately 10% onsite travel for client engagement, leadership alignment, and strategic initiatives
• This position pays between: 111,800- 167,700
• Join an award-winning company
• Five-time winner of "Best in KLAS" 2020-2022, 2024-2025
• Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024
• 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024
• Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024
• Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023
• Energage Top Workplaces USA 2022-2024
• Fortune Media Best Workplaces in Healthcare 2024
• Monster Top Workplace for Remote Work 2024
• Great Place to Work certified 2023-2024
• Innovation
• Work-Life Flexibility
• Leadership
• Purpose + Values
• Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:
• Associate Benefits - We offer a comprehensive benefits pac

Benefits

Additional Information

Thank you for considering a career at Ensemble! Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. Striving for Excellence: Execute at a high level by demonstrating our "Best in KLAS" Ensemble Difference Principles and consistently delivering outstanding results.

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