Assistant Director for Housing Operations and Outreach

Requirements

• Bachelor's degree from an accredited college or university
• Five (5) or more years work experience in a college or university housing environment
• Two (2) or more years experience supervising student and/or hourly employees
• Two (2) years or more end-user experience with housing managemen

Benefits

Additional Information

Position Summary: The Assistant Director for Housing Operations (ADHO) provides leadership on a variety of departmental and University operations, with a focus on residential occupancy management, including housing applications and assignments; facilities maintenance and planning; marketing and communications; conference and visitor housing; and family housing operations; technology and date management; and other systems and programs of operational importance of University housing. This position requires the incumbent to work with diverse groups of stakeholders, including current and prospective students; parents and families; University staff and faculty; and community partners. The ADHO is a member of the Housing & Residence Life (HRL) leadership team and will contribute to departmental planning and assessment; policy review and implementation; and general program development. This is a live-on position and a University residence is provided. The ADHO will participate in the campus emergency response rotation. This position requires occasional evening and weekend responsibilities. ESSENTIAL DUTIES & RESPONSIBILITIES Occupancy management Develop strategy for occupancy growth and operational effectiveness, including application and assignment processes Effectively coordinate assignments, changes, and billing related to meal plans, room changes, and conduct and damage assessments Coordinate with stakeholder groups (e.g., Athletics, Orientation) to manage early arrivals, late departures, and tailored housing needs Create regular and ad hoc departmental communications via multiple mediums that support all aspects of department operations Effectively utilize data management systems, including eRezLife, Workday, and others as directed Facilities maintenance and planning Coordinate with Facilities Services, Computing Services, Purchasing, vendors, and other relevant entities to enact a strategy for facilities maintenance, upkeep, and RRR (repair, renovate, replace) efforts Coordinate safety evaluations and procedures, including fire system testing, health and safety inspections, physical building security and lock maintenance, and related efforts Marketing and communications Develop departmental marketing strategies and campaigns, including electronic, print, and social media Coordinate with the Office of Admissions to establish tour schedules and scripts, and to maintain show rooms Conference and guest housing Coordinate all aspects of summer conference housing, including contracting, guest relations, staffing, turnovers, and related Coordinate year-round guest visitor housing in coordination with sponsoring University programs Develop strategy for revenue growth and effective use of space that allows for annual maintenance Family housing Manage daily operations of an 80-unit housing complex for employees, families, and graduate students Hire, train, and supervise a team of approximately three student staff and one professional staff Promote family housing and manage all administrative functions to maximize occupancy and service to the University community Technology and data management Compile, maintain, and evaluate departmental data With Computing Services, maintain existing vendor contracts and data systems, and lead efforts to investigate and onboard new systems as needed Collaborate with facilities management and computer services to ensure functionality of card access, fire safety, and related systems Develop occupancy, dining, and facilities reports for Director of Housing & Residence Life, University administration, and key stakeholders Utilize basic statistical methods to project housing occupancy and to identify trends that may inform department operations Operations Coordinate check-out processes to ensure accurate billing and refund processing Supervise, hire, train, and evaluate approximately 40 summer and academic year Work Crew staff and oversee projects including but not limited to painting, furniture moving, cleaning, and similar Develop effective working relationships among Housing & Residence Life, Facilities, Custodial, Computing Services, and other relevant teams Provide relevant staff trainings and development sessions Coordinate regular health and safety inspections in all residential facilities Recruit, hire, train, and supervise family housing staff Oversee day-to-day operations of family housing and off-campus department houses Serve on departmental and institutional committees SUPERVISORY RESPONSIBILITIES This position reports to the Director of Housing & Residence Life and is responsible for supervision of one or more part-time student employees.

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