Client Relationship Director - German Speaker
External
Iqeq · Luxembourg City, SwitzerlandFull-timeOn-site4d ago
ComplianceCRMDocumentationStakeholder Management
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Responsibilities
- You'll attract, retain and grow our book of strategic Tier-1 & 2 clients whilst taking accountability for the successful execution of the client strategy
- You'll lead client account planning and growth initiatives, driving revenue through up-selling, commercial collaboration, and coordinated strategic reviews, while acting as the senior escalation point for top-tier clients.
- You'll oversee client relationship management globally, including legal documentation, SLA compliance, KPI monitoring, and CRM updates, ensuring operational excellence and accurate pipeline tracking.
- You'll manage client retention and profitability, developing remediation plans for at-risk or underperforming accounts, escalating risks appropriately, and ensuring lockup periods stay within financial thresholds.
- You'll champion business development and team culture, identifying new service opportunities, supporting portfolio expansion, and promoting IQ-EQ's values of entrepreneurship, collaboration, and mutual respect.
Benefits
Comprehensive remuneration and pension: motivating financial packages based upon market rates for your role and is proportionate to your qualifications, level of experiences and skills profileWellbeing: additional social benefitsFlexible working: we recognise the value of working flexibly and want to ensure all employees enjoy an excellent work-life blend. As such, we are open to conversations with employees related to setting up flexible working arrangements.Proven experience managing key client relationships in financial servicesStrong commercial mindset with ability to drive revenue growthExcellent communication and stakeholder management skillsGood understanding of financial/regulatory environmentAbility to lead and collaborate across teamsOur commitment to you and the environmentSustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders - including our employees, clients, and local communities - while also reducing our impact on our natural environment.We're committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients' sustainability and success leads to our sustainability and success. We're emotionally invested in our clients right from the beginning.Flexible scheduleEquity / stock options
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