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Technical Service Technician - Bilingual (Spanish) Preferred

External
ecolab logoEcolab · US
Full-timeRemoteToday
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Responsibilities

  • Support the effectiveness and productivity of the sales and service organization by delivering precise technical information to serve end-use customers
  • Provide routine call coverage on mid-level call complexity within areas of competence
  • Deliver accurate, courteous, and timely customer service within defined performance standards
  • Contribute to troubleshooting product and equipment quality issues and participate in new systems development
  • Complete case documentation, internal Emergency Service Requests (ESRs), quality tracking reports, and follow-up communications accurately and on time
  • Participate in special projects and continuous improvement initiatives
  • Position Details:
  • Location : This is a hybrid position (3 days in office, 2 days remote), working in-person at Ecolab's Schuman Campus in Eagan, MN.
  • Work Schedule : Sunday-Saturday, 6am-10pm*
  • *Position requires 40 hours per week. Specific days / shifts will be determined based on current business needs.

Requirements

  • High School Diploma or equivalent
  • 3 years of professional experience, preferably in a technical support or related role
  • 2 years of customer service or customer interaction experience
  • Intermediate proficiency with Microsoft Office applications (Word, Excel, Outlook, etc.)
  • Proficiency in English (written and verbal) is required; bilingual (Spanish) is highly preferred
  • Ability to troubleshoot operational, preventative maintenance, and training issues remotely
  • Bachelor's degree or current enrollment in a Bachelor's degree program
  • Basic math skills to calculate consumption, flow rates, concentrations, use cost, and dilution rates
  • Familiarity with ticketing systems and video communication tools / platforms
  • Excellent verbal and written communication skills to clearly explain technical concepts
  • Must be capable of solving product and equipment system application problems over the phone, frequently with limited background information
  • Must be comfortable asking sufficiently probing questions of the caller to obtain additional information to provide effective consultation
  • About Ecolab:
  • Annual or Hourly Compensation Range:
  • The pay range for this position is $45,700.00 - $68,600.00. Many factors are taken into consideration when determining compensation, such as experience, education, training, geography, etc. We comply with all minimum wage and overtime laws.

Benefits

The opportunity to take on some of the world's most meaningful challenges, helping customers achieve clean water, safe food, and healthy environmentsWork with the world's most recognized and iconic brandsThe ability to make an impact with a company that is passionate about your career developmentOn-the-job training where you will learn from subject matter experts with proven successAccess to best-in-class resources, tools, and technologyThe support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our bestHealth insuranceDental insuranceVision insurance401(k)Paid time offRemote work optionsParental leave

Additional Information

Want to build a brighter, bolder future and cultivate your career? Join Ecolab's team and help create a world in which we all thrive. Ecolab is seeking a Technical Service Technician . As a Technical Service Technician, you will provide telephone (virtual) technical support to the Ecolab sales and service organization and customers. You will play a key role in troubleshooting equipment and application issues, delivering accurate technical guidance, and supporting varied aspects of Ecolab business, including, but not limited to, Institutional Warewashing, Laundry, and Housekeeping with training provided as needed.

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