Library Operations Manager

Requirements

• Bachelor's degree with minimum of 3 years post degree experience.
• Consideration will be given for candidates with:
• Experience working in a library setting.
• Demonstrated ability to make sound decisions independently and remain calm in fast-changing or high-responsibility situations.
• Supervisory or lead experience in a customer-facing, operational, or facilities-based environment.
• Demonstrated experience working in libraries providing or supervising circulation, document delivery, or troubleshooting resource access.
• Strong communication, problem-solving, and interpersonal skills.
• Comfort working evening and late-night hours.
• Additional Position Information (if applicable)
• The position has a typical work schedule of Sunday-Thursday, 4:45pm-1:15am during semesters; Hours may vary during breaks and intersession. The Library Operations Manager will serve as backup to the Libraries' Operations and Planning department during assigned hours.
• Required Application Documents
• Resume/CV and cover letter
• Special Instructions (if applicable)
• Inquires may be directed to Alea Henle at henlear@miamioh.edu.
• Additional Information
• A criminal background check is required. All campuses are smoke- and tobacco-free campuses.
• This organization participates in E-Verify.
• Remote Work
• For positions that are approved for remote work: Remote work is not a right, it is a work arrangement that can be modified or revoked by Miami University at any time for any reason, including the convenience of the University.
• Reasonable Accommodations
• Requests for reasonable accommodations for disabilities related to employment should be directed to ADAFacultyStaff@miamioh.edu or 513-529-3560. Questions and follow-ups regarding requests should also be directed here.
• Miami University Values Statement

Benefits

Additional Information

Job Title Library Operations Manager Department Access and Borrow Department Administrative Services Worker Type Regular Pay Type Salary Position Salary Minimum $50,000 Position Salary Maximum $53,000 Salary will be commensurate with the level of the position, education, and experience. Scheduled Weekly Hours 40 Benefit Eligible Yes Screening Date 2026-03-30 Job Description Summary The Library Operations Manager serves as the manager-on-duty and a first-line decision-maker for the university's main library during assigned hours, leading front-facing student services and ensuring a welcoming, responsive, and well-coordinated service environment. As part of the Access and Borrow Department (A&B), this role reports to the Manager, Access & Administrative Services, supervises two Library Technicians and one Senior Library Technician, and oversees public spaces and service delivery to maintain a safe and productive setting for study and research. This position participates in promoting student success through delivery of student-facing services and information resources including: - Supporting ILL and Document delivery through OCLC/Illiad - Enabling rapid turnaround for resource sharing platforms, including ExLibris' Rapido. - Triaging and troubleshooting electronic resource issues - Supporting delivery of online course materials, course packs, affordable learning materials - Support of the Libraries' catalog and discovery platform (Ex Libris' Alma and Primo NDE) Job Description Duties/Physical Demands: Act as on-site manager during assigned hours, with authority to make operational decisions and respond to issues as they arise. Supervise and support A&B staff and student employees, including setting priorities, assigning work, and providing guidance during shifts. Ensure the safe, orderly, and effective operation of library spaces, service desk, and study areas, responding to operational, behavioral, safety, or facilities-related issues and coordinating with campus partners (such as Physical Facilities or University Police/Fire) as needed. Help ensure continued access to library services, including circulation, online resources, and interlibrary loan. Triage and troubleshooting of electronic resource access issues and service interruptions, in collaboration with A&B staff and Library IT. Support of library college affordability initiatives that help students access required course materials and reduce barriers to learning. Observe and document patterns in service use, staffing needs, and recurring issues, and share insights and recommendations that support service quality and ongoing improvement of library services.

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