Manager-Support Service

Responsibilities

• Provides leadership and planning within area(s) of responsibility while focusing on quality initiatives.
• Collaborates with the department director to develop goals and objectives for area(s) of responsibility which are aligned with the foundation strategic plan and/or organizational goals.
• Manages customer relations within area(s) of responsibility, including the appearance of the department and the manner in which staff communicate with patients, families, physicians, volunteers and other employees.
• Ensures departmental compliance with regulations, statutes and other applicable laws regarding operation and record retention.
• Promotes positive employee relations through staff development, coaching and feedback regarding work performance.
• Facilitates growth and development of staff, including opportunities to learn new skills and advance both personally and professionally; ensures staff completion of required competencies and review of key policies and procedures.
• Monitors, evaluates and counsels departmental personnel regarding their performance on a consistent and regular basis between formal performance evaluations; prepares and maintains adequate documentation to support any progressive corrective action.
• Monitors and manages the financial operation of area(s) of responsibility.
• Collaborates with the department director in the preparation of operating and capital budgets designed to meet individual, departmental and organizational strategies and goals; recommends and implements new initiatives and improvements to existing programs.
• Ensures that payroll and accounts payable invoices are reviewed, approved, coded and processed on a timely basis.
• Ensures that all employees utilize appropriate safety precautions in accordance with departmental policies and governmental standards.
• Oversees staff scheduling to ensure the needs of the department are met; maintains attendance records.
• Interviews and hires new staff.
• Conducts orientation and training of new and existing staff; monitors the orientation of staff and identifies further instructional needs.
• Coordinates work with outside services and contractors, other departments and customers.
• Supports quality improvement programs for the department.
• Ensures staffing levels which meet department guidelines: ensures optimal department coverage and minimal overtime.
• Monitors utilization of supplies and equipment for optimal efficiency and cost containment.
• Reviews, revises and enforces policies and procedures.
• Required :
• High School diploma or equivalent
• Three to five years of related work experience
• Preferred :
• Working experience in a hospital setting
• Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
• Background Check
• Artificial Intelligence Disclosure
• Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Benefits

Additional Information

The Manager, Support Services reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

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