Supervisory IT Specialist

About the role

The Service Line Manager (SLM) position is located in the Health Services Portfolio, Product Delivery Service (PDS), Office of Information Technology (OIT). The incumbent serves as the SLM responsible for performing managerial and supervisory functions under the purview of the Director for Health Infrastructure and Systems Management (HISM) pillar. The SLM is responsible for researching, assessing and projecting the application of new and existing information or communications technologies . To qualify for this position, applicants must meet all requirements by the closing date of this announcement, July 3, 2026. You must meet the Minimum Qualification Requirements, Specialized Experience and Selective Placement Factors to qualify for this series as described below. Minimum Qualifications Requirements EXPERIENCE: To qualify for this position, you must have information technology-related experience demonstrating all of the four competencies listed below. Ensure that this experience is clearly described in your resume: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Selective Placement Factor: In addition to the minimum qualifications described above, you must meet the following requirement(s) to be considered qualified for the position: Extensive experience with VistA and enterprise application software functionality, sustainment maintenance, patch review and release processes, and trouble ticket troubleshooting for VistA and enterprise applications. Specialized Experience : In addition to the minimum qualifications described above, you must meet the following requirements to be considered for the position: This position requiresdemonstrate experience with VistA and enterprise application software functionality, sustainment maintenance, patch review and release processes, and trouble ticket troubleshooting for those VistA and enterprise applications for medical center customers; analyzing existing VistA or enterprise applications to isolate problem areas, solving operational problems, identifying new requirements tests programs to ensure systems meet business expectations. Experience with transport protocols such as HL7, RPC broker, SSSH and similar, experienced with a variety of programming languages to include, but not limited to Mumps, Delphi, C#, Java, Object Script, HTML/CSS, Python and others. Also experienced with modernization efforts related to transitioning from legacy Application languages to modern program languages. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

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Company Intel

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