Scaled Customer Success Manager

Responsibilities

• At the end of each year with Brex, customers should be able to articulate the ROI they've gotten from Brex's solutions based on your outreach and ideas.
• Independently develop strategies to retain and grow Brex Customers.
• Use Customer Success and other marketing automation platforms to engage with customers at scale.
• Proactively identify and mitigate risk
• Monitor accounts through cases, product usage dashboards, account health triggers, and other ongoing, customized alerts.
• Partner with the Sales teams to source expansion opportunities and find the next group of "unicorns" in our book of business
• Work closely with the VIP Support team to ensure customer issues are resolved in a timely fashion.
• Advocate for the voice of the customer internally at Brex, identifying customer trends and providing internal feedback on how Brex can better serve our customers.

Requirements

• At least 3 years experience in customer-facing, marketing, or program management roles
• Experience and comfort interacting with a high volume of customers at different stages of the customer lifecycle
• Experience working at a SaaS or Fintech organization.
• You are passionate about working with customers to ensure they achieve their goals.
• You're a creative self-starter who understands customers, their use cases, and how to be a trusted partner
• You see yourself as a relationship and business builder - and have a proven track record of doing this with external and internal parties at Brex or in other roles.
• You're comfortable presenting new ideas, challenging the status quo, and asking, "How can we scale or streamline this?"
• Preferred
• Track record o

Benefits

Additional Information

Why join us Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex's AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We're committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Why join us Brex is reimagining financial systems so every growing company can realize their full potential. As the financial OS, we're building software and services in one place-disrupting long-entrenched institutions with products and experiences that better serve the ambitions of our customers. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We're committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Customer Success at Brex Customer Success is responsible for ensuring all of our customers meet their desired outcomes with Brex's suite of financial services and software.

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