Senior Program Manager - Governance & Strategic Programs (GMPO)

Responsibilities

• Governance & Operating Model Leadership
• Design and implement governance frameworks across GMPO programs (closures, EOL, migrations, workarounds)
• Establish and continuously improve playbooks, standards, and ways of working
• Drive consistency in decision-making, documentation, and execution across regions
• Facilitate governance forums, ensuring clear outcomes, accountability, and follow-through
• Guide delivery and execution teams on adoption of defined processes and standards, ensuring consistent application across programs
• Continuously monitor process effectiveness, identifying gaps and adjusting frameworks to improve execution, speed, and quality
• Strategic Program Coordination
• Provide structure and oversight for complex, cross-functional initiatives that may not fit traditional program models
• Support prioritization and decision-making for IBXs under review or in transition
• Partner with global and regional leaders to align on strategy and execution pathways
• May directly manage high-priority or top-tier customer scenarios
• Intake, Triage & Advisory
• Own and operate program intake processes, including evaluation, scoping, and prioritization
• Maintain centralized tracking systems and databases for all in-scope programs and IBXs
• Consult with cross-functional teams (Operations, Sales, Finance, Legal, etc.) on unique or complex edge cases
• Ensure clarity on ownership, funding, and next steps before program activation
• Executive Dashboards & Reporting
• Develop and maintain global dashboards providing visibility into IBXs under review, strategic options, approved actions, and final customer dispositions
• Deliver clear, concise reporting to executive leadership (RAG status, key risks, decisions required)
• Translate complex program landscapes into simple, actionable insights

Requirements

• 7+ years of program or project management experience, with a strong focus on governance, operations, or strategy
• Proven track record of building and running governance frameworks and process-driven programs
• Experience managing complex, cross-functional initiatives in a global environment
• Strong understanding of data center operations, infrastructure lifecycle (EOL), or colocation environments preferred
• Experience developing dashboards, tracking systems, and executive-level reporting
• Demonstrated ability to manage ambiguity and structure loosely defined problem spaces
• Key Competencies
• Strategic Thinking: Able to connect individual programs to broader business objectives
• Governance Leadership: Strong discipline in driving structure, clarity, and accountability
• Systems Thinking: Ability to design scalable processes and operating models
• Executive Communication: Distills complexity into clear, concise insights for leadership
• Judgment & Influence: Confident navigating trade-offs and influencing cross-functional stakeholders
• Operational Excellence: Continuously refines processes based on real-world execution, driving measurable improvements
• Why This Role Matters
• This role defines how GMPO operates at scale. By bringing structure to complex, global challenges-such as closures and EOL decisions-it enables faster, better-informed decisions, improved customer outcomes, and stronger alignment across the organization.
• The targeted pay range for this position in the following location is / locations are:
• United States - Dallas Infomart Office DAI : 136,000 - 204,000 USD / Annual
• Canada - Toronto Office TRO : 139,000 - 209,000 CAD / Annual
• Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on bu

Additional Information

Who are we? Equinix is the world's digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You'll work across teams, influence key decisions, and help shape the path forward. You'll find belonging, purpose, and a team that welcomes you-because when you feel valued, you're empowered to do your best work. Job Summary We are seeking a Senior Program Manager to lead governance, operating model development, and strategic coordination across Global Markets and Product (GMPO). This role is responsible for bringing structure, visibility, and consistency to complex, non-traditional programs-including site closures, End-of-Life (EOL) strategies, customer migrations, and interim workarounds. This individual will play a critical role in defining how we operate globally, establishing scalable playbooks, and ensuring leadership has clear, actionable insight into IBX decisions and customer outcomes.

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