Program Analyst I

About the role

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence. Description of Work The Program Analyst I position supports the Communicable Disease Branch by administering and coordinating core functions of the Veterinary Public Health Program, including oversight of the certified rabies vaccinator program and statewide rabies tag operations. This role conducts technical and operational activities such as database management, account administration, and processing of sales and financial transactions related to rabies tag distribution. The Program Analyst I position also provides analytical support through data entry, data analysis, and interpretation of program activity and trends. In addition, the analyst assists with outbreak response and contributes to training development and other branch programs as operational needs arise. Key Duties Include: - Administer the certified rabies vaccinator program in alignment with North Carolina statutes. - Manage statewide rabies tag sales, including account setup, order processing, and reconciliation of financial transactions. - Maintain and update rabies tag and certified vaccinator databases to ensure accuracy and accessibility of program records. - Coordinate shipping logistics for routine and urgent rabies tag distribution, following established FedEx and UPS protocols. - Process, verify, and post receipts for goods sold while researching and resolving account discrepancies. - Collect, enter, and analyze surveillance and program-related data to support reporting, trend monitoring, and decision-making. - Assist with outbreak events by providing data support, logistical coordination, or other operational tasks as needed. - Develop training materials and assist in training delivery related to program operations and public health procedures. - Communicate with internal and external stakeholders to support program operations and ensure compliance with policies and procedures. - Contribute to additional Communicable Disease Branch initiatives based on evolving program priorities and public health needs. Knowledge Skills and Abilities/Management Preferences Salary Grade Range: $60,881.00 - $106,544.00 Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement. The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred: Intermediate‑level use of Microsoft Access to maintain, update, and verify program databases supporting operational workflows. Proficient development of presentations using Microsoft PowerPoint to support training, communication, and program information delivery. Demonstrated experience processing, verifying, and posting receipts for goods sold, including resolving account discrepancies and recording transactions in accordance with established procedures. Hands‑on experience performing administrative and clerical tasks such as data entry, preparing invoices, sending bill reminders, filing documentation, and contacting clients regarding account status. Applied experience managing shipping logistics through FedEx and UPS, including preparing shipments, tracking deliveries, and executing protocol‑based fulfillment tasks. The Posting Will Close At 11:59 P.M. The Night Before The End Date This Position Is Eligible For A Hybrid Work Option About the NC Division of Public Health (DPH): The NC Division of Public Health works to promote and contribute to the highest possible level of health for the people of North Carolina. Our entire statewide system of public health has dedicated professionals who carry out our mission every day through a wide range of essential and activities touching the lives of everyone in our state. About the Communicable Disease Branch: The Communicable Disease Branch strives to protect and improve the health of people in North Carolina through disease detection, tracking, investigation, control, education, prevention and care activities to reduce morbidity and mortality resulting from communicable diseases that are a significant threat to the public. The Communicable Disease Branch works with the public, local health departments and other public health agencies, healthcare professionals, educators, businesses, communities and healthcare facilities to ensure that North Carolina is prepared to respond to

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Additional Information

Agency Dept of Health and Human Services Division Public Health Job Classification Title Program Analyst I (NS) Position Number 60039777 Grade NC17

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