CHB Onsite Customer Support

Responsibilities

• Work onsite with a key client, utilizing their operating systems (including SAP and Retail Link)
• Support maintenance activities, including solicitation and qualification of Free Trade Agreements (FTAs)
• Conduct database reviews and updates related to tariffs, FTAs, and other compliance elements
• Perform audit reviews based on information received from the client and third-party service providers
• Assist with duty recovery opportunities, including tariff engineering and related initiatives
• Act as a liaison between the client and customs brokerage operations for broker requests for information (RFIs), ensuring timely and accurate responses
• Provide support on refunds, adjustments, and amendments, including coordination with internal teams and tracking to completion
• Compile and deliver compliance and operational reporting to support client visibility and performance tracking
• Work within the CARM portal to support account activities, including monitoring statements, transactions, and compliance-related updates
• Support sanctions-related processes and ensure alignment with regulatory requirements
• Accountabilities
• Provide weekly updates to the Senior Manager, Trade Compliance
• Support a dedicated onsite client account
• Primary Internal Stakeholders
• Customs brokerage operations teams
• Trade compliance teams
• Client import operations and compliance teams
• Primary External Stakeholders
• Transportation carriers
• Vendors
• Government agencies
• Required Experience & Skills
• High school diploma or GED (or equivalent combination of education and experience)
• 5-10 years of direct customs brokerage experience, ideally as a rater
• Strong knowledge of customs clearance processes and related customs programs
• Industry-related certifications (e.g., CCS, CTCS) preferred; willingness to obtain CCS if not already certified
• Ability to manage competing priorities and work effectively under pressure
• Strong organizational and time management skills
• Excellent interpersonal and communication skills, with the ability to work cross-functionally with clients and partners
• Proficiency with Microsoft Office (Excel, Word, Outlook); experience with ERP systems is an asset
• Strong problem-solving skills
• Additional Qualities
• Team-oriented mindset
• High level of professionalism, integrity, and accountability
• We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .

Benefits

Additional Information

This position serves as the primary onsite liaison between Maersk, a key client, and the customs brokerage operations team. The role is responsible for performing import-related functions on behalf of the client while monitoring compliance activities and reporting.This individual will play a critical role in maintaining high levels of client satisfaction through strong service delivery, operational support, and compliance oversight.

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