Senior SRE Engineer Contractor

About the role

Join us in inspiring everyone to express their unique beauty. IPSY is the beauty industry's most powerful platform, uniting brands, creators, and hyper-engaged consumers with unprecedented access to each other through the ultimate beauty membership. Home to sample-size subscription IPSY Original, full-size subscription IPSY Extra, and quarterly, limited-edition collection IPSY Ultimate, we curate beauty for millions of members so they can play, explore, and express their unique beauty every day. We think self-discovery, self-expression, and confidence are beautiful. Agree? Then join us! Explore careers and learn more about our values, culture, and benefits across all our brands: IPSY Careers . We're proud to be a remote-first company. Our fully remote team members have the chance to live and work where they want, because we believe work should fit into your life-not the other way around. We offer monthly virtual activities, company-wide offsites, professional development, and learning sessions, to help our team members stay connected, engaged, and impactful while working virtually. United States Remote: Remote positions which may be performed in any of the states where IPSY has established a Business presence: Arizona, California, Connecticut, Florida, Illinois, Kansas, Massachusetts, Missouri, North Carolina, New York, New Jersey, Nevada, Ohio, Pennsylvania, Texas, and Washington. California Privacy Notice Beware job scams! IPSY recruiters only use @ ipsy.com email addresses. We do not interview via text/message/Teams. We don't ask for software downloads (except Zoom) and we will never ask for sensitive information (like SSN/bank info). Suspect fraud? Report it to law enforcement and recruiting@ipsy.com . We are looking for a Senior Site Reliability Engineer Contractor to join our Foundation / SREIQ team and take a leadership role in keeping IPSY and BoxyCharm fast, available, and resilient for millions of beauty community members. As a Senior SRE, you will be a primary driver of how we detect, respond to, and learn from incidents, partnering closely with Engineering, Product, and the broader Tech org to protect the critical flows our members rely on every day. This is a senior hands-on reliability role. You will own observability strategy and alerting in Datadog, lead our on-call rotation, act as primary SRE Partner and war room lead during major incidents, drive root cause analyses end to end, mentor peers, and set the direction for automation and tooling across the team. We are an automation-forward, AI-embracing team: we expect you to model best practices and push the frontier of what modern AI tools can do for reliability. The Senior SRE Engineer Contractor will report to the Infrastructure Engineering Manager and will be fully remote from Argentina.

Responsibilities

• Own and evolve observability strategy across our platform in Datadog: dashboards, monitors, APM, log pipelines, and meaningful, low-noise alerting tied to user impact.
• Define, track, and drive SLIs, SLOs, and error budgets for critical services, and use them to lead reliability and prioritization conversations with service owners and leadership.
• Act as primary SRE Partner on major incidents: lead war rooms, triage, classify priority (P1-P6), validate hypotheses, drive resolution, and keep clear real-time documentation throughout.
• Drive incident response per our framework, meeting target response times (P1 within ~15 minutes), creating and running war rooms when severity requires, and maintaining structured communications across incident Slack channels.
• Lead and own blameless post-incident reviews (RCAs) end to end, identifying root causes, systemic fixes, and action items that prevent recurrence.
• Set the automation roadmap: architect scripts, tooling, and self-healing / automated remediation to reduce manual operational work and speed up recovery across the team.
• Leverage and champion AI tools (e.g., Claude, Cursor) to accelerate debugging, generate and maintain runbooks, draft RCAs, and build automation, helping the broader team do the same.
• Set reliability strategy for our cloud and third-party stack (e.g., AWS, Netlify, CommerceTools, Auth0, Contentful), including capacity, performance, and dependency-failure readiness.
• Lead contributions to CI/CD reliability, deployment safety, code-freeze readiness around peak commerce events, and infrastructure-as-code practices.
• Own and evolve SRE runbooks, triage workflows, and the incident priority framework so the whole org responds consistently.
• Mentor mid-level SREs, drive a culture of blameless learning, and embed reliability earlier in the development lifecycle.
• Partner with Engineering and Product leadership to influence architecture and design decisions that improve reliability at the source.

Requirements

• A great attitude, strong ownership, and a genuine eagerness to drive change, mentor others, and raise the bar.
• Deep hung

Benefits

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